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Ausable Valley Community Home

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:07/11/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am receiving letters about an outstanding balance for services rendered to ********************************. These services occurred prior to an April 4, 2024, court hearing in which I was deemed the medical guardian only. During the time of services, her former POA (***************, *********************************************** ************* ) had access and full control of her bank accounts. I have not had this power in the past or currently. ************ failed to make the payments and sanctions have been filed against him in court and otherwise. If the company wishes to pursue action via creditors, this should be done to ************ and/or **** herself as she is her own person legally and has full financial control. These letters should not be coming to me and should not involve me in any way. I told the facility they should become her SSI payee in order to make sure they received payment, and they failed to fulfill this commonly practiced procedure in skilled nursing. Following through on this suggestion which I am aware of because I work in a skilled nursing facility, would have guaranteed their payment. The fault of this matter lies with the facility for not following common procedures and ************ for misappropriation of funds. I need to be removed from anything to do with this matter and not be contacted by the company again. They are currently expressing their likelihood of pursuing this as a legal matter with me when I have no legal connection to the issue at all. They have been informed of this multiple times.

    Business Response

    Date: 07/19/2024

    Due to the confusion of the issues regarding the guardianship we are involving the small claims court.

Ausable Valley Community Home is NOT a BBB Accredited Business.

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