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Business Profile

Window Installation

J & E Installation, Inc.

Reviews

Customer Review Ratings

1/5 stars

Average of 1 Customer Review

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Review Details

  • Review fromChristina C

    Date: 06/18/2025

    1 star
    We recently hired J&E to install Pella Impervia windows throughout our home and a new exterior door. Were very happy with the ***** product and would gladly recommend it.However, the installation experience with J&E was disappointing. While the installers were polite, the workmanship was substandard: sloppy exterior caulking, poorly cleaned windows, splintered and unpainted *****, missing trim pieces, and sharp unfinished metalwork on exterior windows. A dog door was improperly installed (you can reach your hand inside and unlock the deadbolt). The other dog door was left partially installed. It took us two hours to finish the installation. One new window fogs up regularlysomething the old one never did, which makes me think there is an installation issue.Most concerning was the lack of oversight. The owner never did a final walkthrough after the job was deemed finished but requested payment regardless. For a company specializing in installation, that level of follow-up is unacceptable.Unfortunately, I cannot recommend J&E. Despite the price difference, I wish we had gone through Pella directly for the installation.===============================================Edit 6/18/25: Removed a Star (from 2 to 1) - raining today, and our breezeway is leaking. We had another contractor here to paint the breezeway, and cannot. They inspected the window installation that recently occurred and deemed the job incomplete. The lack of caulk around the windows is causing the leak.

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