Complaints
This profile includes complaints for GreenPath Financial Wellness's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 28 total complaints in the last 3 years.
- 2 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/25/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On October 21st 2022 I was charged by a creditor for a late payment on an account that was supposed to be under Green Paths purview, something which I have documented in writing. I made repeated attempts to use their online chat functionality to try and stop payment to Green Path until this was sorted out but the chat function of the application did not work. When that failed I used the message function on 10/23 and 10/25 and have yet to receive a response on the matter. My complaint centers around GreenPaths purported status as a debt relief company that seemingly isnt paying bills timely on behalf of clients.
Business Response
Date: 11/09/2022
Thank you for the opportunity to response to ****************** complaint. Upon review, I have identified three main concerns.
1. **************** states he was charged a late fee because one of his creditors had not yet accepted the payment plan we proposed. If his minimum monthly payment is more than what we proposed and sending, the creditor may charge a late fee is the difference is not paid by the client. During the financial counseling session, the Financial Wellness Expert reviewed to keep the accounts current, the minimum monthly payment must be made. The GreenPath agreement suggests to pay the difference between the minimum payment and the proposed program payment if they are current and/or if the client does not want to fall behind.
2, **************** states that he chatted in and was not able to get through. *********************************** reviewed chat data and we cannot locate a time where he attempted a chat during or after business hours. We also have not had any reported issues with our chat functionality.
3. **************** states that we did not respond to his portal messages in a timely manner. He sent two portal messages outside of our business hours and his concerns were addressed when he called in first thing Monday, October 25th.
**************** contacted us on Tuesday,October 26th and cancelled his services with us and he was refunded all fees paid to GreenPath totaling $11.68. A member of the ********************* contacted **************** on November 1st and left a voicemail. Should **************** want to discuss his concerns in more detail,we would be happy to speak with him.Sincerely,
***********************
*********************
Customer Answer
Date: 11/10/2022
[A default letter is provided here which indicates your rejection of the business's response.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:
[You must provide details of why you are not satisfied with this resolution. Please type details here:]
Regards,
*************************
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