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Business Profile

Credit Union

Alliance Catholic Credit Union

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Union.

Complaints

This profile includes complaints for Alliance Catholic Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

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Alliance Catholic Credit Union has 12 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/31/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I put a $1000 in an account with a secure ********************** card. I have been using the credit card constantly and making the payments in a timely manner. I found out yesterday that my balance went down from$1000 to $165. All the money went on $5/ month dormant account fees although I was regularly using the card and making payments. When I complained, it was escalated to management who insultingly decided to refund me $60 out of the $1000 claiming they cannot go back more than that

      Business Response

      Date: 11/26/2024

      As of 11/21/2024, all fees related to this issue have been refunded as a courtesy to the member. Management has discussed the issue with the team members that were involved.

      Customer Answer

      Date: 11/26/2024

      [A default letter is provided here which indicates your rejection of the business's response. 

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:

      i was only refunded $75 out of the $300 that were taken from my account

      Regards,

      **** ******

      Business Response

      Date: 11/27/2024

      The Member was charged ***** in 2022, ***** in 2023, and ***** in 2024. That is a total of 1***** in fees.  We refunded ***** on 10/31/24 and ***** back on 11/21/2024.  All fees were refunded.

      Customer Answer

      Date: 11/27/2024

       

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:

      But when I opened the account I put a $1000. I have not touched this money. I only use the credit card associated with it and pay it in full monthly. When I check my balance now I see that I have $800 available only. Where did the $200 go?
      Regards,

      **** ******

      Business Response

      Date: 12/02/2024

      The member originally opened her account with ****** on 09.27.12, not 1000.00.  We have researched her statements and can provide that documentation.  Her account balance is now 800.69.  We have determined that the difference is due to fees.  We have refunded three full years of fees.  It is not our policy to refund any further than three years of fees.

      Customer Answer

      Date: 12/02/2024

      [A default letter is provided here which indicates your rejection of the business's response. 

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:

      I deposited $1000 when I opened the account in 2012. I have a statement that I can provide. Plus I was told that as long as I am using the card I will not be charged any fees. I use the card regularly and paid monthly in a timely manner. 

      Regards,

      **** ******

    • Initial Complaint

      Date:09/07/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been charged a fee unwilling and unknowingly on an account I do not use other than transferring funds in and out to show activity.The fee I've been charged is 6 dollars/month. The institution signed me up for enhanced checking vs basic without my knowledge or consent.The total amount deducted was ****** Dollars. Luckily I only had 175 dollars in the account or they would have drained the entire account empty without my consent!

    Alliance Catholic Credit Union is NOT a BBB Accredited Business.

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