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Business Profile

Mortgage Lenders

Cason Home Loans

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Reviews

This profile includes reviews for Cason Home Loans's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Review Ratings

    1

    Average of 1 Customer Review

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    Review Details

    • Kari V

      Date: 05/22/2024

      I had a terrible experience with this lender. My loan officer was ***********************, and truthfully it seemed like he had no idea what he was doing. Originally, we were told our closing date would be September 28th. However more problems kept coming up, and we did not close until the following May. He also checked my credit 9 times in those months, which lowered my credit score 42 points, and I no longer qualified to get the loan, despite his original claim that we could qualify for "way more if we wanted". In addition, he was also dishonest on several occasions. For example told us that our down payment would be 3% originally, and continued to say this until the week before we were closing when it suddenly jumped to 15% without so much as a warning. When he called to tell us this, he laughed and stated that we should have saved more and "not gotten so much **********". There were also times where he would tell us one thing, and the seller something completely different, and attempted to pit us against each other, calling the seller crazy at one point. When this was brought up to him in a group call with both us and the seller, he denied it ever happened. He also made prejudiced comments such as "women should not be doing appraisals because they don't do it right". Furthermore, he would not contact me, and would only be in communication with my husband, claiming I always "ghosted" him. He also took me off of the loan completely, only having my husband on the loan without discussing with me, or even informing me of this decision. Upon further investigation, I found that he is not even licensed for this career, only his wife is, but they operate together under "Team *******" despite us never having any communication with his wife. There were many more situations like this, but ultimately, I would never recommend this company or loan officer to anyone.

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