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Average of 3 Customer Reviews
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Review fromTrevor w
Date: 11/05/2024
1 starTrevor w
Date: 11/05/2024
Ordered hockey socks 2 months ago. Says my order is being processed the entire time. Contacted the company and said they are behind but will be shipped out that Friday. That was 3 weeks ago. Tried emailing them again twice with no response. We will not be a returning customer.....
5IVEHOLE
Date: 02/21/2025
We are pleased to inform you that we have resolved the issue with your previous order and have refunded the amount. Additionally, we have successfully fulfilled the new order that was placed in December. . Sometimes custom orders take longer and we wish we could control all aspects of the process. Thank you for your patience and understanding. We are committed to providing excellent customer service and ensuring your satisfactionReview fromKevin B
Date: 05/17/2024
1 starKevin B
Date: 05/17/2024
Buyer Beware: Don't waste your time with ******* and 5ivehole. I contacted ******* on 5/10 and specifically mentioned I was dealing with a very tight time constraint. ******* promised me the world, even offered to send me a trial jersey (which he did, albeit 5 days later than promised.) I sent the jersey request for my entire team including sizing and logo. Was promised proofs the evening of 5/10 or the morning of 5/11. Still to this day after several unanswered/ unreturned phone calls and FB messages, I have yet to receive the proofs. I have never in my life had to try so hard to give a company money. So I have now wasted another week waiting for ******* when I was already struggling to meet my season start deadline. Should have just used another company to begin with. Good luck calling them on the phone, I have tried calling 6 times during their business hours and they do not answer, ever! I would suggest contacting **** at hockeyjerseysdirect, they offer actual customer service. Don't say you weren't warned!5IVEHOLE
Date: 02/21/2025
We sincerely apologize for the delay in responding to your order with a tight timeline. We understand how important timely delivery is and regret any inconvenience this may have caused.Please know that we are taking steps to ensure this does not happen again in the future. Your satisfaction is our top priority, and we hope that this experience does not overshadow the positive experiences you've had with us in the past.Thank you for your understanding and patience. If there's anything more we can do to address this issue, please don't hesitate to reach out.Review fromBernard G
Date: 01/31/2024
1 starBernard G
Date: 01/31/2024
Order a sweater on january 15.no news.Lost my order number .Thank you.*************************** **** des ducs ************************************************5IVEHOLE
Date: 02/01/2024
Good afternoon, *******. I'm sorry that you feel that there has been an issue with communication. We responded to your email immediately after it was received. With no response from you. We have also tried getting a hold of you via your phone number tied to the order. No response there as well. Please contact us immediately so that we may rectify your issue. Thank you.
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