We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Pool Supplies

Making Waves USA, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pool Supplies.

Complaints

Customer Complaints Summary

  • 9 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/06/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on 9/29/24 with the expectation that it was going to take 2-4 weeks. At 4 weeks my order was still in process. I reached out to the company via email after their website contact system was not working and there is no phone number listed so I called the retail store 4 times with no answer. I ended up emailing twice with no response. Today I received part of my order and when I checked my order status it says completed. I have no way of contacting the company to ask about the rest of my order. The email address provided does not give a response and there is no other way to contact them. I have tried to submit a question on their website several times form multiple different devices and they all say system failed. I have called every phone number that I can find on the internet with no answer or the number is not in service.

  • Initial Complaint

    Date:02/28/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a tech suit for my daughter at a swim meet from Making Waves. When she attempted to wear it that night it ripped. I have attempted to contact the company several times. I have gotten one email from them which they asked me to send pictures. I promptly sent the pictures and I have not heard back from them in over a week. I have sent them multiple emails. I would like to return the suit and exchange it or to have a refund. I was told that the manufacturer has a warranty but have not received the contact information for the manufacturer.

  • Initial Complaint

    Date:08/19/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a team swimsuit online (order #******) on 12/1/2022 and paid $78.43. On 1/3/2023, I called and spoke with someone from the ******** store as I had still not received my order. I was told it would be shipped that week. On 1/19/2023, I emailed customer service and requested that my order be cancelled and refunded as I had not received it. The middle school swim season ended on 1/23/2023. On 3/9/2023, I received a response that due to supply chain issues and lack of workers they dropped the ball on some orders and our team was one of them. I was assured that I would be receiving a refund and asked for continued patience in the refund process. I did send an email on 7/31/2023 checking the status of my refund. I have not received a response to that email nor have I received a refund.

  • Initial Complaint

    Date:07/30/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a custom team parka which was extremely poor quality and many sizes too small. Not as advertised. They replaced the parka with one with the lettering of a team name spelled wrong. They said theyd send a replacement with the team name spelled correctly. They never did and stopped responding to my emails. I want a full refund. My original order number was ******.

  • Initial Complaint

    Date:01/18/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was contacted by this company to do our team suits. We agreed to have them done by them. We had dates in place to have them in our hands before the first swim meet, which was Nov. 29th. It is not January 18th, we are still missing orders, we only just received a few. I have been told multiple times that the suits are shipping out and still nothing. DO NOT BUY FROM THIS COMPANY.

Making Waves USA, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.