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Business Profile

Air Cargo

UPS Store #0176

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for UPS Store #0176's headquarters and its corporate-owned locations. To view all corporate locations, see

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UPS Store #0176 has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:05/23/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 8/17/22 I received a package which had been packed & shipped by UPS store #0176. The package contained six ceramic sculptures and was insured for $600., the purchase price. My sister, ************************* of ***********************************************, had sent them to me and I opened the package immediately. Two of the sculptures were broken. I called my sister, informed her of the problem and asked her to contact *** and inform them of the damages. She called the store numerous times and no one answered. She then went to the store in person twice. As she did not receive a satisfactory response, I then took over the process and began calling the store. No one answered the phone and I left a message with my information. Finally, several days later I received a message requesting photos of the damaged items, but the store did not leave a call back number or email address. With the receipt obtained from my sister I sent, by certified mail, a letter, photos of the damaged sculptures, and copies of the purchase receipts for the sculptures. I mailed this letter to *** store #**** on 9/7/22 & an employee signed the letter's return receipt on 9/15/22. I also emailed the *** store & informed them of the letter and the damages.Because I received no response from *** store , I emailed them various times over the subsequent months requesting information. Finally, I called the store again on 2/13/2023 seeking information. I spoke with *************************** who identified himself as the manager. ****************** stated that no action had been taken because the trucking company had come to my house to inspect the package and had gotten no response. This is a lie. At no time did anyone call, write, email or visit my home. I am retired and at home 24/7. I told **************** that the package is available for inspection at any time so long as I am notified.To date, I have received no response from ***. They are avoiding their responsibility for the damages.Tracking # 1Z 2FW 696 03 **** ****

    UPS Store #0176 is NOT a BBB Accredited Business.

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