Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/01/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We booked a room on October 24th 2022 for that day n the next day directly through there 800 website stated the rooms were $65 a night we subquently were charged $89 per night. We asked for a early checking in 8 a.m. was told breakfast started and was told 6 it was 9 when we arrived noticed a rusted out bbq gril in the lot surrounded by rocks in parking area with 2 males cooking on it and chairs with pool towels sitting outside the side door the entrance security features on the building were not working anyone could enter the hotel this is sketchy! Enter elevator it was filthy the floor was soft n rotting! We get to the 2nd floor doors open and all u can smell is Marijuana n cigarettes! My wife immediately says I do not want to stay here. We enter our room it's missing towels has the same pungent odor my wife opens the window the screen is bent doesnt lock n falling out n behind the curtain there's a cup with cigarette butts! The sash is also full of ashes! We took pictures! She goes to the desk to cancel n the attendant is not there breakfast area hes sliced bread n coffee NO BREAKFAST! She waits 20 minutes the clerk returns she asks about breakfast n 4 a manager is told she runs the desk n points at a lady in her pj's on her phone with a very disheveled appearance and says she does the food so I ask her why there's no food n she says the hotel didn't order any supplies 4 her to make anything. Several others come down to eat n see the same n complain taking pics as well. My wife asks 4 a manger again he's not there told to come back down at 1. pool n hot tub as advertised also closed down 1 p.m wife talks to the manger will not refund our stay because it's after 1 p.m hmmm but will refund the next night. I contacted customer service n filed a complaint. 2 days later no refund. (manager) says its coming n is very nice. Day 3 calls me n says why did u call on me says we charged u $250 for smoking weed n cigs in room! $387 total charge we NEVER SMOKED retaliation!