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Business Profile

Internet Services

Tucows

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/07/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    2020 September 09 - Created a Ting Internet account & paid $9.00 pre-order deposit. // After many attempts to request the status of my requested Ting fiber Internet installation, nobody answered the phone at their customer service //2023 May 25 - Left voice mail for ***************************** Account Manager //2023 May 26 - ******************* left voice mail for me. //2023 May 26 - Left two voice mails for Ellysa ********************** Account Manager // ******************* has never called me back. //2024 September 7 - Ting Internet is still holding my $9.00 deposit for 4-years. // I am requesting an Internet installation or a refund of my $9.00 deposit.

  • Initial Complaint

    Date:12/17/2023

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They stole my domain name after I disconnected my Shopify store less than 2 weeks ago. My domain name is still active under my purchase agreement with Shopify. Im trying to reconnect my domain to another service provider and suddenly its no where to be found under Shopify or the original purchaser godaddy.com.This happens everytime I want to switch, then they resell it to another broker who then tries to charge me more money ($69) to purchase it back while its still under contract. This is fraud, and I know *********************** (*********) is behind this. He makes a living off of stealing and being fraudulent in the business industry, using his extended connections. I have a lawsuit pending and its no coincidence that my money/business is being messed with. He stole a business from me prior, and thats another reason hes being sued now. Give me my domain back now! CHICKSNKICKS.US I was told by *********** that this company has possession of my domain.

Tucows is NOT a BBB Accredited Business.

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