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Business Profile

Plant Nursery

Cold Stream Farm

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Plant Nursery.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/07/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for hazelnut trees on May 12 with Cold Stream Farms. They charged my credit card for the full amount and they sent the following conformation. However, there has been no follow up and when I go to their website my name appears but there is no indication of my order number or my address. I have sent emails on 5/25, 5/27, 5/31 and 6/3 requesting information on my order but there haw been no response to this date. I would appreciate it if you could find out the status of my order. I either want the trees that I ordered or my credit card refunded.Thanks you for any help that you can give me.************************* ************************ Hi ******,Just to let you know we've received your order #******, and it is now being processed:[Order #******] (May 12, 2022)Product Quantity Price American Hazelnut (Corylus americana) - 3-4' spring only 10 $100.30 Subtotal:$100.30 Shipping:$23.50via Shipping and Handling Tax:$0.00 Payment method:Credit Card Total:$123.80 When Would You Like Your Order Shipped?:Spring 2022 Billing address ******************************* ******************************************************* ********** ************************ Shipping address ******************************* ******************************************************* Thank you for your order from Cold Stream Farm.

  • Initial Complaint

    Date:06/06/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    [Order #******] (May 7, 2022)Placed an order on May 7th I have called at least 5 times email 4 times and have not heard any response and have not received my products. Order Below. I would like a full refund ProductQuantityPrice Paper Birch (Betula papyrifera) - 4-5' Spring Only 4 $55.28 Yellow Birch (Betula allegheniensis) - ****'' 2 $12.92 Subtotal:$68.20 Shipping:$30.50 via Shipping and Handling Tax:$5.93 Payment method:Credit Card Total:$104.63

Cold Stream Farm is NOT a BBB Accredited Business.

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