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Business Profile

Ammunition

Concepts in Ammunition

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/02/2023

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ive used some crappy ammo in the past, but my God this is beyond any of the worst Ive ever seen! EVERY SINGLE ROUND had some sort of malfunction when chambering. One even got jammed in the barrel and I had to clear it with a wooden rod going down the muzzle with a LIVE ROUND in the chamber because it would not eject and just expanded. Even the 1 round I did manage to fire off, the composite broke apart and pepper powder went EVERYWHERE and contaminated me instead of the target!You advertise as a safer alternative to self defense instead of shooting somebody but then put out unreliable c*** like this!?!?! YOU PEOPLE ARE GOING TO GET SOMEONE KILLED!!!! I demand an immediate full refund for this absolute garbage, which is exactly where these remaining rounds are going! If a refund is not processed by the end of the business day tomorrow, I will dispute the charge with my financial institution.

    Business Response

    Date: 11/22/2023

    To whom it may concern,

    *************** made an order with us for $ ***** on April 30th, 2023 and we shipped his backorder on 7-26-2023.

    With this complaint I have checked ALL our email accounts and found in our spam folder on 8-2-2023 **************** did in fact send us an email quoting exactly what he stated in this complaint. Until today, unfortunately, we had no idea of his issues as no contact was made by **************** by phone or other methods to make us aware of these claims of defects and no idea he seeked a refund or replacement until now. We will reach out to **************** to make it right for sure. And appreciate the feedback to this issue. Concepts In Ammunition.com

    Customer Answer

    Date: 11/30/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ***************************

  • Initial Complaint

    Date:01/30/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ref: Order # ****** I ordered a product in Nov 2022 as a Xmas gift for someone.I sent inquiries in Dec concerning a no delivery of product with no response from that company.My last message to them was to cancel my order and lodge a complaint with no response.Now it is Jan ************************************************************************************************* an honest company.

  • Initial Complaint

    Date:07/07/2022

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered some rubber bullets from Consepts in Ammunition on 4/17/22 order number ******** and I paid $75 and still haven't received my order and every time I check on my order on there website all I get is a page showing what I ordered and that it's backordered in ********. But the bigger problem is I paid through PayPal. So I can't email them asking for a refund nor do I have any clue as to what I can do.

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