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Business Profile

Embroidery

Lavish Media Design

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Embroidery.

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/18/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered this sweatshirt on October 12, 2023. The money was taken out of my bank account on October 13, 2023. Today is March 18, 2024 and I still have not received anything. I reached out on January 10, 2024 and they told me I would receive my order within the month. After still not receiving it I have reached out on several occasions and do not get a response yet they are posting on their Instagram story. I paid $58.99 and received a confirmation email.

  • Initial Complaint

    Date:03/15/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a sweatshirt with Spider-Man on it as a Christmas gift for my son. I purchased it online on December 14,2023. I received an email confirmation of the purchase for $64.98. It is now the middle of March and I still have not received the sweatshirt. I have sent multiple emails and have reached out through their instagram and have not received any communication back from them. I tried the phone number listed but only receive a busy signal. Since I am obviously not going to receive the product, I would like a refund.

  • Initial Complaint

    Date:12/21/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered products that I never received. Business wont answer the phone provided.

  • Initial Complaint

    Date:12/13/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a sweatshirt from this company on November 26th and never received a confirmation on my order or information about shipping. Their website said to download the shop app to view shipping information but it does not show any tracking information on the app either. I have reached out to them via email and TikTok and have not received a response. Their website states that there are no returns or refunds, but if they havent sent the product that seems like a scam.

  • Initial Complaint

    Date:12/05/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a sweatshirt from this company on November 5. I used PayPal and they received my $70. Ive been trying to reach them for a week now. Ive used ******** messenger, phone calls, and email. Im trying to get the status on my sweatshirt to see if it will arrive and have not been able to get in touch with anyone at their company. No one has returned my communication.

  • Initial Complaint

    Date:11/21/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 28th 2023, I paid $122.00 for two sweat shirts. I reached out in July that I have not received my items. They said my package was lost and they would send another order. I reached out again in August, September and, again in November. I have not received any email response. I tried calling the number on their website and it is disconnected.

  • Initial Complaint

    Date:07/17/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was advertised clothing on instagram. I purchased a tshirt through their online store. I received a confirmation email on 6/20 stating that the item would ship shortly. I inquired on 7/2 by email as to the status of my order. No response I inquired again on 7/7 by email as to the status of my order. No response I inquired 7/10 on ******** as to the status of my order. No response I inquired 7/13 by email as to the status of my order. Nothing back yet, and at this point I do not expect them to respond. This business has essentially stolen from me. Also, the instagram account from which I was advertised has since be deactivated... to my knowledge.

Lavish Media Design is NOT a BBB Accredited Business.

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