Complaints

This profile includes complaints for McLaren Health Care Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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McLaren Health Care Corporation has 5 locations, listed below.

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  McLaren Health Care Corporation

  1 McLaren Pkwy Grand Blanc, MI 48439-7471

• 

  McLaren Health Care Corporation

  2853 Health Pkwy Ste B Mount Pleasant, MI 48858-9375

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  McLaren Health Care Corporation

  1221 South Dr Mount Pleasant, MI 48858-3257

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  McLaren Health Care Corporation

  416 Connable Ave Petoskey, MI 49770

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  McLaren Health Care Corporation

  416 Connable Ave Petoskey, MI 49770

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Called to pay on an account listed as "overdue". The customer service representative was incredibly unhelpful and borderline rude, stating that they refused to take payment for the account even when offered the full amount due. Had to go online and make a payment manually via the payment system and address a follow-up email to the customer service inbox requesting that the payment be applied to the account. It was an incredibly disappointing experience for what is supposed to be a "high quality" patient experience and care.

  Business Response

  Date: 03/27/2025

  I have just spoken with Ms. ************ She explained what had happened and yes, our vendor should have taken her payment. I let Ms. ***** know that I'm reaching out to the vendor to let them know what occurred and it's unacceptable. If a patient wants to pay on a collection balance that is Always welcome.  Our early out vendor is more than able to take any payment and apply to the patients account along with passing on the information to the Collection vendor.  We discussed her account and this issue is now closed. Thank you.

• Initial Complaint

  Date:07/15/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an office visit in January, 2024. I have been having issues with BCN paying for my services. I spoke to McLaren regarding an outstanding invoice I had in May and June. I was working with BCN and McLaren to have this covered. I was told that they would re-bill the insurance company. I discovered that this did not happen because they could not verify coverage. I did not receive a bill after June 2024. I received a collection notice today stating I owe $307.00 for date of service. I called and spoke to a rep who put me in touch with a supervisor. The supervisor told me that in order to receive a self pay discount I must pay my half first. I simply requested an invoice and told her I'd pay for this and work it out with my insurance company. McLaren has never had an issue receiving payment on an invoice from me. I always pay for this. ******* was very rude and not helpful. I am extremely upset about the lack of communication and concern regarding the way this was handled and the fact that she did not care that I had been working with them to figure this out. How sad that they sent a $307 bill to collections, but had I paid it would only be half. I would like a call back from someone who can actually help take care of this rather than treat their customers like children.

  Business Response

  Date: 08/28/2024

  I am responding to this complaint filed by patient, *************************** on 7/15/24. You may be aware the McLaren was recently a victim of a Cyber attack on 8/5/24 impacting our online systems and organization. This past weekend we have opened up our systems and are now getting back to full capacity, enabling our staff to be back online to almost full capacity as of yesterday 8/26/24. McLaren does not show record of a letter from BBB for 7/15/24. As for the 2nd notice, 7/26/2024, this was received sometime during our online operation shutdown. I wanted to respond to this Complaint however, I see that this has been closed due to no response from McLaren. I ask that you take into consideration the unfortunate events that have affected our corporation and reconsider opening this case for our response. Thank you. *********************** Manager/Patient Accounting/Revenue Cycle

  Customer Answer

  Date: 08/28/2024

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  I called prior to your cyber attack, I emailed management prior to your cyber attack, and contacted the collection company prior to your cyber attack. The responses from your billing department and collection company were basically that this was staying in collections and I needed to deal with it. I never heard back from the complaint I filed directly with the hospital besides an email stating they would get this to the proper department. All of this was done prior or on the date of this claim. 
  
  Regards,
  
  ***************************

  Business Response

  Date: 08/30/2024

  Our customer service team has reached out to the patient and this has been resolved.

  I, myself also reached out to the patient to apologize for the frustration and confusion and get an update on her satisfaction. I left voicemail but have not received a call back.  

  ***********************

• Initial Complaint

  Date:11/07/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our McLaren Gold **** was supposed to start on November 1 2022, because our ******** was ending. On November 1 2022 The ******** was still active so we cancelled the policy, and was refunded the premium. Were never given a cancellation letter, and now they are going to cut our ******** off, because McLaren is still trying to bill us for a premium, and refuses to give us a letter that we cancelled. I have tried to call several times, and they just refuse to do anything, and send us back to the Marketplace, who then sends us back to McLaren. We just need a letter saying we cancelled our policy. The state needs this letter.