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Business Profile

Building Materials

Rycenga Building Center

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Rycenga Building Center's headquarters and its corporate-owned locations. To view all corporate locations, see

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Rycenga Building Center has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:02/20/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      November 13, 2024:Order for windows placed with Rycenga; told there was a 5-week lead time.November 15, 2024:Paid in full for windows $6,698.45.December 18, 2024 (Approx.):Five weeks pass with no word from Rycenga. Upon checking in, we discover the windows were never ordered by ***** Rycenga promises compensation (none received, nor discussed at that time).February 6, 2025 (Approx. 10 weeks later):Windows arrive. Contractor removes storm windows but finds all ************************** the wrong size by Rycenga.February 6, 2025:***** and **** meet with **** at Rycenga. Agreement reached for windows at cost ($4,603.40); new price and PO signed by ***** **** promises a check for the discount will be ready the following week.Week of February 10, 2025:**** called to check on the discount check. **** states checks are cut on Thursdays and can be picked up then.February 14, 2025 (Friday):Visit 1: Told **** is out and no one can locate the check. Asked to return later.Visit 2: Returned but still no check.Visit 3: Still no check after three visits that ********* Call:A sales associate calls **** a "dumb ass" (4:45PM) and promises a callback by 5 PM no call received.**** spoke to ***:Confirms no check was issued; **** Rycenga (Owner) hadnt approved the refund.Offers a possible $1,000 refund instead of the agreed-upon amount.States **** must meet with **** Rycenga to discuss the situation, with the option to cancel the order if no resolution is found.February 18, 2025:***** and **** decide to cancel the order due to Rycengas communication failures and ordering errors.February 19, 2025:Morning: *** states the windows are now in production and cannot be canceled.**** calls North Star, who indicates partial cancellation may be possible.Meeting with **** Rycenga:**** refuses to cancel the order or issue a refund, contradicting prior promises.

      Customer Answer

      Date: 02/20/2025

      The company has responded and is giving us a full refund. Please disregard this complaint 

      Business Response

      Date: 03/03/2025

      They have received a partial refund and will receive the balance when 2 windows that are installed are returned .

    Rycenga Building Center is NOT a BBB Accredited Business.

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