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Business Profile

Painting Contractors

Lasting Impressions LLC Painting and Finishing
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:03/04/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We hired Lasting Impressions LLC to do work as described in work order Page 1 of 2Lasting Impressions **************************************************************** ******************************************************************************************************************* INVOICEBILL TOFUENTES , **** AND LACY1745 ****** hwyOlivetMI49076INVOICE 1889DATE 01/15/2025TERMS Due upon completionDUE DATE 01/16/2025DESCRIPTIONAMOUNT1. COVER/DRAPE/TAPE OFF ALL UNPAINTED SURFACES2. MUD SAND CAULK AND PRIME TRIM AND DRYWALL BLEMISHES3. FULL FINISH ON ALL TRIM BEING PAINTED (caulk all seems and fill all holes)4.PAINTING INCLUDES:- finish and paint ***tairs room where floors are being installed right now. Trim and walls. Maybe one door - finish and paint trim and walls in ***tairs sons bedroom, hallway, and daughters bedroom - finish and paint any new trim in ***tairs balcony hallway - paint trim and walls in stairwell - finish and paint any new trim in main area of first floor including liv *** entry way, kitchen, office and sun room - finish and paint trim and walls in play room on first floor***Lasting Impressions to supply paint and materials***ADDITIONAL NOTES:- if I can me up installing trim I'll track time and materials at $50/hr*** $1900 add on for walls in liv *** kitchen, balcony, dining room, tall windows in liv *** and doors in same area. -.So we have a total of 1900 in add ons. Changes job from $7000 to $8900- add on $850 for 8 more ***tairs doors, paint, and painting the dog room downstairs. Changes job from $8900 to $9750 Work has been left uncompleted as owner and worker stated they would be back for touch *** and work that wasn't 100 satisfying have tried multiple times to reach out and so did builder that recommend lasting Impressions and still have not been contacted now we are looking to hire another company to come in and complete work and would like lasting Impressions to be held accountable to pay for work needing done as it was in our contract to be completed and no longer want them on our property

    Business Response

    Date: 03/26/2025

    On January 16th we completed the project for Mr ******** On that day he had asked me to stop out for a few more touch *** after we had completed the project a couple of days before. He put tape in the few spots he wanted me to complete and I took care of it and he wrote me the final check as I had satisfied him. He told me he was very happy and wanted me to do more work for him. I looked at the extra work and told him I would give him an estimate. Because he had been very difficult to work for I decided I didn't want to estikate any more work for him. The next time I heard from him was February 16th. Asking me if I would give him an estimate for the additional work and mentioned he had a couple more touch *** he found. I was busy and forgot to respond. On March 6th I saw his text message and remembered to get back to him and I did and told him I'd be happy to come out for those touch *** any time. I didn't mention additional work because I  didn't want to work for him again. That was a Friday. He said he would contact me on Monday and he didn't. Instead he filed this complaint. 

Lasting Impressions LLC Painting and Finishing is BBB Accredited.

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