Complaints
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 0 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/25/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I filed a complaint earlier detailing dispute with *********. I am adding the fact that I was told that if I did not agree to pay for a new, used(no warranty), or refurbished engine, I would be given back my truck with more damage to the engine than what was there when I brought it in. Also, the vehicle would never start after releasing it to me. In which, my vehicle was in great condition, running smoothly, with no other issues other than needing head gaskets, and as I was told by ********* in the beginning a future water pump. Then, when they attempted to put the parts back onto the vehicle several problems(errors) occured.
Business Response
Date: 05/09/2024
We have had multiple conversations with the customer to come to an amicable conclusion for all. We are in the process of currently and should have everything resolved in the next few days.
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