Complaints
This profile includes complaints for Mercantile Bank of Michigan's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 1 complaint closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/27/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My account had been frozen again, for the same thing as last time, and I'm sick of this happening. I've made sure to explain it to them in detail, and they assured me last time they this would not happen again. It's getting tiring that the security department is outdated to the point of not understanding how vpns work, why someone might want one, or why it's not a concern of anyone but the device user. It's one thing to lock it because of a suspicion, but when I confirm the activity was me, and explained what and why it happened, to reaffirm that it was in fact me, they have no reason to leave it locked. Because of this, I very well could end up with late fees due to not being able to wire funds to the accounts set up for bills, debts, and reoccurring investments. If this occurs, it won't be the first time I've dealt with this through mercantile bank, and all of those extra costs aren't cheap. So I will seek counsel for reimbursement of all past late fee's, delinquency payments, interest inquiries, service reinstatement fees, ave payments required to get out of negative standing that has occurred due to this reoccurring issue. I would highly advise replacing the current one, or at least hiring an additional advisor with more knowledge of the workings of technology and the personal security options available, as well as people's desire to excersise their right for anonymity online. I feel I'm owed compensation for having to deal with this so often, and you think taking they're time to investigate nothing but an ip location is appalling. Again, there was no purchase attempt made. And I confirmed that I was the one attempting to link the card to the same account as the last card. In fact, the account and routing numbers were never unlinked. So there is no excuse for me to keep dealing with this.
Business Response
Date: 08/23/2024
Due to heightened account security concerns, and both historical and recent incidents of fraud, Mercantile Bank decided to disallow the use/linking of certain Banks and their accounts in Mercantiles online banking. This decision was made after a thorough review of the security protocols and risk assessments associated with these specific Banks, along with a series of CashApp scams that involved their Bank accounts. Our primary commitment is to ensure the safety and security of Mercantile Bank customers financial assets. We continually evaluate the Online Banking environment to protect our clients and maintain the integrity of our banking services. **************************************** will review this policy and will adjust according to the situation. We apologize for any inconvenience this may cause and appreciate your understanding and cooperation.
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