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Business Profile

Battery Supplies

Batteries Plus Bulbs

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Battery Supplies.

Complaints

This profile includes complaints for Batteries Plus Bulbs's headquarters and its corporate-owned locations. To view all corporate locations, see

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Batteries Plus Bulbs has 7 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/17/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 4.12.23, I returned a blue top marine battery for a replacement due to it not taking a charge. This was within the 2 year warranty. The employee checked the charge and said it was at zero and they would warranty it because I did proper maintenance on it during the winter. I keep all my batteries on a battery maintainer all winter. He said that what they do is try to charge it first and if it wont charge they would order a new battery and call me within ***** hours. I left them with an updated phone number. They never called my new number. I called after six days and they said it would not be covered because I didnt maintain it. That is false. I always take care of my batteries. *** never had a battery not take a charge within 2 years. This is a faulty $350 battery.

    • Initial Complaint

      Date:08/26/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I took my wristwatch to Batteries Plus in ********* for a battery replacement six weeks ago. They broke my watch, causing among other things the face and hands to fall off. They chose to repair rather than replace it. Two weeks ago, I received the watch back but when the hour hand points to 12, the minute hand points to 4. I complained and have called them countless times without success to get a resolution. The store manager had the audacity to suggest that the problem was my fault because the watch had a cracked ******** which is irrelevant. Never once has she apologized. She insisted that the watch repairman she chose is competent and that the hand placement is easy to fix, yet has failed to fix the problem. Her employee and her repairman have wasted my time and left me without a functioning watch. She agreed to email me a prepaid shipping label to send the watch back to her for repair at their cost, but she has failed to follow through despite my many calls. I want the watch repaired or replaced without further hassle.

    Batteries Plus Bulbs is NOT a BBB Accredited Business.

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