Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a new camper on April 1 after our first camping trip, we realized that there were some issues with our camper. We called camping world to schedule an appointment as it was all covered under warranty. Upon dropping our camper off, we were told one week *** two week for it to be fixed After our camper sat for a total of 3 1/2 weeks we contacted them. They stated that they had not even touched or looked at our camper. They were waiting on manufacturing approval. With a no communication, we never got a call back. We never got any communication. We stated we had an upcoming camping trip and we needed to pick up the camper. We picked it up and no repairs were done. We were told that we would get a call in about a week and a half for us to schedule to bring it back to have the repairs done after two weeks and two days we still had not received a phone call. We had made multiple attempts to call their office where we were told that they were unavailable or too busy to take our call. After a phone call placed on June 27. The service advisor ******************* Who on multiple occasions told me that he was too busy to handle my issues told me on June 27 that he had the parts and he was just too busy to reach out. I asked him multiple questions. He couldnt answer any of my questions. He just stated when can you bring it back in? When can we schedule for it to get back in after proceeding to get more clarifying questions on how long this is going to take as I am paying for a loan on a camper that I cannot use, because it sits on there a lot for multiple weeks at a time I needed more clarification. He stated that I was not the only customer in their business that he needed to worry about. He proceeded to start yelling at me. I asked him to please lower his voice and let me speak. He then kept talking over me and repeating the same line over and over and over again until I stated I didnt wanna have to take any legal action he then canceled my service and hung up,

  Business Response

  Date: 08/01/2024

  August 1, 2024
  
  
  RE:        *****************************/ BBB Case 21913296
               Our Case  05053018
  
                Camping World RV Sales, LLC (CWRV Sales) is in receipt of the above-referenced consumer complaint (the Complaint) recently filed with your office. We take all consumer issues very seriously and appreciate your office bringing this matter to our attention.    

  
                CWRV Sales confirmed we spoke with *****************************. CWRV Sales confirms a new advisor was assigned to assist the customer with service issues. Our ******************* staff has been told and will look over it for future training opportunities. To that end, we now consider this matter

                closed. 

  
                 Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the Complaint or statements made by *****************************.

  
  
               Respectfully,  
  
               CWRV Sales 

• Initial Complaint

  Date:08/10/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went in to buy a camper ****** dollars and asked for specific things on the camper I was lied to and sold what I didn't want .I then asked to have all of the things fixed that are wrong with the camper I was sold and lied to about this was last October. They still have the brand new camper almost 1 year later and continue to lie I have contacted the attorney General who has vontacted them and there response to them was a lie .I have contacted there corporate office and they have tried to cover up the situation that has been going in for a year almost. I have contacted heartland trailers and they told me camping world has lied to me in regards to them .I have text messages and documentation of the lies from them and the salesman .what they have done should be criminally prosecuted or at very least there license to sell anything to the public should be revoked. I have only told the bare outline of what has happened in this year time span .and the gross negligence of this company. They should not be allowed under ******** law to lie and do the things they have done .