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Business Profile

Copiers

Xerox Business Solutions Midwest

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Copiers.

Complaints

This profile includes complaints for Xerox Business Solutions Midwest's headquarters and its corporate-owned locations. To view all corporate locations, see

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Xerox Business Solutions Midwest has 6 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/06/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ********* has repeatedly requested support and documentation from Xerox/MOS related to our service agreement and a payment discrepancy. Unfortunately, we have not been able to resolve this issue and request BBB assistance with our account issue. This includes a request to return equipment at the end of our lease agreement, take steps to have all equipment under our original account *****************, overpayment due to incorrect account management and billing procedures by Xerox/MOS (or their 3rd party administrator, for account / payment processing. In summary, there should not have been an additional account opened ***************** when steps were processed to 'upgrade' 1 piece of new equipment. This is when things with our account appear to be inaccurately reflected. Our requests have been ignored or not responded for months, and based on our last interaction with them, we have still not received detailed information to reconcile our account. We are asking for your support to have them provide us with billing details to confirm the amount we have overpaid is either refunded accordingly or applied appropriately to any remaining account balance.

    • Initial Complaint

      Date:06/06/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have a lease with Xerox / Michigan Office Solutions for a copier. We followed the lease and gave them 60 days' notice we would like to end our lease, along with a buyout of the lease. I sent the buyout email to Xerox on May 11th, 2023. When I called Xerox they said they received it and they were first waiting to hear back from the leasing department. When I called back again I was told they are waiting for the "vendor" (MI Office Solutions). I then called Michigan Office Solutions and they said they have not gotten any correspondence from ***** and they would like the letter sent to them. I sent them the letter on 6/1/23 and they said they received it. Both ***** and *** said they would contact me with updates and I have not gotten anything. They will be trying to take our next month's lease payment out on 6/10 but I am going to the Bank to get an ACH stop payment. Both companies are making me go in circles and we just want a buyout of the lease so our new printer company can send them a check and we are done with them.

    Xerox Business Solutions Midwest is NOT a BBB Accredited Business.

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