Complaints

This profile includes complaints for Preferred Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Preferred Credit Union has 6 locations, listed below.

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  Preferred Credit Union

  3767 Sparks Dr SE Grand Rapids, MI 49546-6141

  
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  Preferred Credit Union

  4245 S Westnedge Ave Kalamazoo, MI 49008-3207

  
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  Preferred Credit Union

  266 N Jebavy Dr Ludington, MI 49431-1967

  
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  Preferred Credit Union

  329 N Michigan Ave Hastings, MI 49058-1417

  
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  Preferred Credit Union

  534 N Lafayette St Greenville, MI 48838-1167

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My credit report contains a false MID ATLANTIC FINANCE C discrepancy that needs to be removed. I sent them letters demonstrating errors on my credit report, and I have receipt numbers **** **** **** **** **** 17. I wrote them a letter on 09-18-2023, but I never heard back, and this account is harming my ********************** rating. If they don't reply, I'll launch a lawsuit.

  

  Business Response

  Date: 11/08/2023

  In reviewing the complaint from Yansekian ****** from *******, there is an indication the credit report contains a false Mid Atlantic Finance C discrepancy.  In searching our database, I do not find any association with ***********************  Additionally, we are not associated with Mid Atlantic Finance C.  I am wondering if this complaint should be directed to Preferred Credit, which is a direct sales lending company based out of *********, **.  If **************** continues to believe that Preferred Credit Union is involved with the derogatory rating on the credit report, it would be best she contact me directly at ************ so I can verify further with her if we are the ones involved with the derogatory rating.  At this point, I do not find the complaint valid against Preferred Credit Union. 

• Initial Complaint

  Date:10/25/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started my account with Preferred Credit Union in late-August 2023. At that time, I made a deposit of $5,000.Since then I have dealt with some life and vehicle issues which caused me to spend most of that startingbalance. Unfortunately, these issues caused my account to have a balance of almost 0.Since then, 3 transactions were allowed to go thru which has now caused my account to be in the negative $115. The 3 transactions were small amounts; however, the $90 in overdraft fees are the financial hardship.I understandthat it is my responsibility to maintain my account. However, it is the responsibility of the financialinstitution to explain all policies and regulations to a new customer. It was myunderstanding that I "opted-out" from overdraft protection but they are telling me that I signed a form to "opt-in" to that protection when I started my account. They are also telling me that even if I would have "opted-out" of the protection, pre-authorized vendors such as ******* and other streaming services would still be allowed to be taken out of my account. This was also not explained to me because if it was I would have linked those services to my fiance's account instead of my own.I would like Preferred Credit Union to refund the $90 in overdraft fees and then I will pay the rest to make the account current. If not, I will just close out my account and they can send the $115 to collections. I will not pay the full amount of $115 to make the account current since all policies were not properly explained to me.

  

  Business Response

  Date: 11/08/2023

  I have reviewed ************************** complaint.  We apologize that ************************** is not satisfied with his account here at ******************.  Due to the sensitive nature of financial services, I prefer not to disclose any of ************************** account information via this means.  I would encourage ************************** to contact myself or one of our executive management team members to discuss this complaint in detail to try to resolve the dissatisfaction ************************** has with Preferred Credit Union.  I can be reached at ************ and he can ask for me or another member of our executive team.    

  Customer Answer

  Date: 11/28/2023

   
  Complaint: 20780405
  
  First of all, in the response, it says  "I can be reached at...."  but never says  a name or the contact person to ask for
  
  Second, there is nothing to discuss. I just want them  to remove all overdraft fees from the account because they allowed the transactions to go through. Also, when I originally started the account, the employee tricked me into "opting-out" of overdraft protection  instead of "opting-in"
  
  Please remove all overdraft fees  then I will come in to make the account current. Thank you. 
  
  Sincerely,
  
  *************************************