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Business Profile

Electronic Equipment Dealers

Blackie's Radio & T V

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electronic Equipment Dealers.

Complaints

Customer Complaints Summary

  • 11 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/12/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was told that the repair wouldn't take too long. After about a month and a week, and after calling them several times, I was told the same thing every other person that filed a complaint was told, "waiting for parts from some third world country". The ** was an ******* television and was told to pay 50. 00 dollars as a security deposit. Every time I called to ask about it, they would always say that parts were coming from a different place. I knew then there was something odd going on. I made my last call today, 4/12/24 and was told that his son was on the road and would"call me about an hour and a half" which is what they always say. I plan to file charges after today because this has to stop. I noticed that on BBB website that the business was closed, so who was it that took my t.v. then?

  • Initial Complaint

    Date:12/01/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am requesting to file a complaint against H****3530373331**33H Radio & T.V. *************** for failur to honor the policies and procedures as an approved vendor for the **********************************.On June 22, 2023, my t.v. was sent by *** mail to H****3530373331**33H Radio and TV Repair to Kinross Facility Property Officer to: H****3530373331**33H Radio & TV Suite 19 **************************************************************** My tv was shipped to this company along with a check for $25.00 as a deposit fee.On October 16, 2023, I was told after multiple calls to H****3530373331**33H Radio & TV that my tv could not be located and it was possibly discarded because the parts needed were not available. This is not operating procedure for an approved ********************************** vendor.I would like to file a complaint, and also would like an investigation to be opened into H****3530373331**33H Radio & TV *************** I&#**;m also asking that my tv be returned to me, or my tv be replaced with another tv or the cost of the tv be credited to me. Enclosed please find a copy of the ********************************** ordering procedure memorandum, a copy of the *** Shipping receipt, tracking numbers, and ********************************** check receipt with the check and invoice number. I thank you in advance for your assistance in this matter. Please feel free to contact me at the above listed address with any questions or concerns.

  • Initial Complaint

    Date:01/30/2023

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dropped off an heirloom Grundig model **** radio on 10/26/20 paid $35 deposit and was given a claim # by emlpoyee Kaley.Have inquired about the status of the repair eight times since being left at Blackies. Last was told, by *******, that it was at someones place on ****** Lake (10/24/22). No communications have been received, ever, as has been promised to **** simply want my family heirloom radio back in my possession whether its repaired or not!!

    Business Response

    Date: 02/09/2023

    Hello *******************,

    The technician has repaired part of your unit as the am/fm are working now. I will make sure the unit is put together and will call you sometime next week about getting it returned to you. 

    Thank You,

    Blackie's Radio & TV

     

     

    Customer Answer

    Date: 02/16/2023

     
    Complaint: 18950196

    I am rejecting this response because: Haven't heard from Blackies about picking up the radio.

    Sincerely,

    *****************************

Blackie's Radio & T V is NOT a BBB Accredited Business.

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