Reviews
This profile includes reviews for Montage's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 317 Customer Reviews
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Review fromAlex W
Date: 07/16/2025
1 starMake sure when you file a claim make sure it’s within 30 days of noticing the problem not 31 or 32 because you will be denied but they didn’t deny taking my money I will never buy a extended warranty from them again and will not recommend them to anyone. bottom line lesson learned. take the money you were going to spend on an extended warranty put is to the side and add to it every paycheck less headache.Review fromStephanie M
Date: 07/07/2025
1 starStephanie M
Date: 07/07/2025
Dealing with Montage has been the worst experience of my life! My couch is not even a year old yet and I have had to make 2 claims for a broken frame. The first time they rigged it which it only lasted a few months before breaking again. I made the 2nd claim on 3/27/25 and it is just now getting finished as of today 7/7/25. When scheduling a tech to come out they give you zero options, they give you a day and time, and you take it or leave it. They do not care whatsoever on any missed work or pay that you may have because of a piece of furniture. 1st tech no called, no showed after my husband took the day off work. 2nd tech said it could not be fixed, literally laughing at the work that was done previously. Montage was still insisting that they find someone to fix it. By this time I'm so fed up and didn't even want this couch in my house any more. They send a 3rd tech out and he said he could fix it in my house. I said absolutely not, its a giant sectional, my house is small, you are not sawing and fixing a couch in my living room. And i'm not missing work AGAIN! It took my husband and the store manager months to get this figured out. They finally fixed the couch at the sore facility. I have never dealt with people so rude in my life. This company is a joke and I will never buy a thing that has their warranty through this company! Overall experience is 0 stars!!!!!
Montage
Date: 07/08/2025
Thank you for taking the time to express your concerns regarding your recent claim. We are truly sorry your experience with our service was not as expected. We work daily to improve our claim experience, and appreciate all feedback, good or bad. We are currently taking a second look at your claim, and we will reach out directly within the next ***** business hours to discuss your concerns and the issues you've experienced. You are also welcome to reach out to us directly with those concerns at **********************************************************************. Thank you and have a good day.Review fromBrandy R
Date: 07/02/2025
1 starBrandy R
Date: 07/02/2025
Horrible customer service with zero resolution going on 6+ months.Montage
Date: 07/08/2025
Thank you, ***** for taking the time to express your concerns regarding your recent claim. We are truly sorry your experience with our service was not as expected. We are currently taking a second look at your claim, and we will reach out directly within the next few business days to discuss your concerns and the issues you've experienced. You are also welcome to reach out to us directly anytime with those concerns at [email protected]. Thank you and have a good day.Review fromCynthia F
Date: 06/30/2025
1 starCynthia F
Date: 06/30/2025
If I could leave a minus star I would do so. They take your money for a warranty that is virtually impossible to use. Nothing is covered. I am going to try to find out who their CEO is so that I can complain to him/her about the horrific service they provide. DO NOT FALL FOR THEIR FAUX WARRANTY.Montage
Date: 07/08/2025
Thank you for taking the time to express your concerns regarding your recent claim. We are truly sorry your experience with our service was not as expected. We strive daily to improve our claim experience, and appreciate all feedback, good or bad. We are currently taking a second look at your claim, and we will reach out directly within the next few business days to discuss your concerns and the issues you've experienced. You are also welcome to reach out to us directly with those concerns at [email protected]. Thank you and have a good day.Review fromMary R
Date: 06/25/2025
1 starMary R
Date: 06/25/2025
The technician who came to fix my chairs told me it was my fault because they were against the wall. ONE was against the wall, and I am smart enough to know not to recline it while it is against the wall. It wasn't touching the wall, and I pull it out to recline. The tech rammed the chair against the wall over and over. Told me the mechanism was fine in both chairs. After he left, THE CHAIRS WERE WORSE THAN BEFORE HE CAME. He tightened 2 screws in each chair and left. I had to take off work for that. When I filed a complaint and asked that the same tech NOT come back to fix the chairs, they sent the same guy. This time he took 3 pictures, told me the mechanism was bad, and left. 2 days of me staying home from work and my chairs are worse than before. I wouldn't have this company come and sweep my walk out front. They don't listen, they certainly don't fix anything, and then they close your claim like everything is good. They should be investigated. I didn't pay them, because I have a service agreement, but I am sure someone is paying them for this lousy service. I have 2 worthless chairs and an even more worthless service agreement. Absolutely do NOT get a service agreement that involves this company coming to do the service.Montage
Date: 06/27/2025
Thank you, *** for taking
the time to express your concerns regarding your recent claim. We are truly sorry your experience with our
service was not as expected. We are currently reviewing your claim, and we will reach out directly within the next 24 business
hours to discuss your concerns and the issues you've experienced. You are also welcome to reach out to us
directly with those concerns at [email protected]. Thank you and have a good day.Review fromDonna F
Date: 06/21/2025
5 starsDonna F
Date: 06/21/2025
The gentleman knew exactly what he needed to do to fix the problem He was very nice and knew his jobMontage
Date: 06/24/2025
Thank you, *****, we are very glad to hear that your service went well. We hope you have many more years of good use from your furniture; but, accidents happen, and when they do, please dont hesitate to contact us! We're ready and waiting to help! Thank you, again and have a pleasant day.Review fromAnn S
Date: 06/20/2025
5 starsAnn S
Date: 06/20/2025
Our Table looks terrific Montage matched the color and the grain and fixed our "bad spot" They did an excellent job for us.Montage
Date: 06/23/2025
Thank you, Ms. ******** we are very glad to hear that your service went well, and that your claim experience was pleasant. We hope you have many more years of good use from your table; but, accidents happen,and when they do, please dont hesitate to contact us. Thank you, again and have a pleasant day.Review fromTerri M
Date: 06/20/2025
5 starsTerri M
Date: 06/20/2025
I've used Montgage services twice. Two different times on two different policies. Both times they were exceptional in services. Fast response times. I always get their policies when I purchase furniture.Montage
Date: 06/23/2025
We truly appreciate your review, and we are happy to hear that you received the exceptional service that should be expected as a truly valued customer. If you have any questions you may contact the service center at 1-800-686-5559 or [email protected]. Thank you.Review fromRaymond B
Date: 06/18/2025
5 starsRaymond B
Date: 06/18/2025
Very professional and efficient service. I have used them twice and have been very satisfied.Montage
Date: 06/20/2025
Thank you, Mr. ******* we are very glad to hear that your service went well, and that your claim experience was pleasant. We
hope you have many more years of good use from your furniture; but, accidents happen, and when they do, please dont hesitate to contact us. Thank you, again and have a pleasant day.Review fromFallyn S
Date: 06/18/2025
1 starFallyn S
Date: 06/18/2025
This has been the absolute worst experience Ive ever had with any company. I bought my couch on a military base when my husband was active duty and purchased a warranty through Montage. Biggest scam artists Ive ever encountered. My claim has been opened for over a year. My couch was ruined by the first tech that came to fix it. Wrong parts have been ordered 4 times and the colors dont even match. But they blame me for wear and tear when they said they dont have the correct parts to fix it due to the year I purchased my couch. I will be taking legal action against this company since theyve already threaten to cancel my claim unlawfully. I have relatives in the *** as well as local law enforcement and am preparing to see this joke of a company in court. Its a shame that this is how montage treats a military family. Shame on you montage. Do better.Montage
Date: 06/23/2025
We appreciate Ms. ***** taking the time to express her concerns regarding a recent claim. We are truly sorry her encounter with our service was not as expected. We strive daily to improve our claim experience, and appreciate all feedback, good or bad.
We have spoken with Ms. Schwab at length regarding the reason for a slight difference in color and sheen. When new material is provided to repair a covered issue, they are often slightly different from the original material, because it has not yet been exposed to the original material’s environment and level of use. Any differences usually fade over the course of 3-4 months with regular use and will then match the original worn material that was not replaced.
We have confirmed through Ms. Schwab’s retailer and the manufacturer that she currently has in her possession the correct material for her model sofa, and both agree any difference in color is the result of old vs. new material. If Ms. Schwab would like to have the sofa material installed, she must notify the service center within the next thirty (30) days, by July 22, 2025, and we will authorize the technician to return and complete the repair. After the deadline stated, the claim will be closed as abandoned with no further outreach to Ms. Schwab. If she has questions or would like to continue with service, she may submit a note in her claim through our online portal at www.furnitureclaim.com, send a text to 616-202-3504, email [email protected] or [email protected]. Thank you.
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