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Business Profile

Hearing Assistive Devices

Miracle-Ear Hearing Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hearing Assistive Devices.

Complaints

This profile includes complaints for Miracle-Ear Hearing Center's headquarters and its corporate-owned locations. To view all corporate locations, see

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Miracle-Ear Hearing Center has 16 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:06/30/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Entered into a contract on March 6th 2023 for two hearing aids. Total price was $7000.00. Gave business $1000,00 towards payment. Four days later I called to inform them that I would have to stop the order because on further review of our finances we could not afford it. I was informed that the order would be stopped but that a %10 fee would be taken from the total price which would be $700.00 for a "restocking fee". The hearing aids had not been received by the business and I had not taken them into my possession. The contract does not say that there would be a "restocking" fee for cancelation. The contract does say that a fitting fee of %10 may be charged, but the employee only said "restocking fee" would be applied which again, is not in the contract. My position is since I never took possession of these hearing aids I should be refunded the $700.00. The fitting fee which I believe is very vague also since I assumed it was when the aids were fit to me on delivery. Thank you for helping me resolve this. This is the Miracle Ear Hearing Center in *************

    Miracle-Ear Hearing Center is NOT a BBB Accredited Business.

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