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Business Profile

Heating Contractors

GRmetro Heating and Cooling, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/14/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a heat pump and electric strip (installation) from GR Metro Heating and Cooling on 2/22/2024. The cost of the installation was $12,500 - "4 Star Heat Pump Package" plus $1,000 for a 10 year labor warranty, bringing the total to $13,500. I paid the company $9,750.00 and agreed to pay the remaining balance on or before 3/22/2024. The heating package installed was too small for the size of the unit (first floor of a commercial space) and did not adequately heat or cool. The owner, ***************************** informed me that he used the wrong dimension to calculate the size of the unit. He agreed to replace the unit with an 8 ton gas furnace. I have contacted the owner many times via email and text message, we have also had two in-person meetings. He has failed to install the unit and is no longer responding to my inquiries. I am asking for a full refund of $9,750.00 and removal of the heat pump and electric strip.

    Business Response

    Date: 08/30/2024

    GRmetro is willing to offer ******** a complete refund on the work we performed for her.  We have asked for a in person meeting to discuss the terms of the refund,-she has refused to meet with us and instead has resorted to threats of punitive action.  We are willing to work with her to resolve the issues she is experiencing.  We have never offered an 8 Ton unit for the space.

    Customer Answer

    Date: 09/05/2024

    GR Metro Heating and Cooling agreed to refund my money via text message on 8.14.24, please see attachment as proof. 

    Customer Answer

    Date: 09/24/2024

    I still have not received a refund or any further communication from GR Metro Heating and Cooling. The owner agreed to give me a refund (I previously submitted proof via a text message screenshot) but has failed to do so. I am looking for further action from the BBB. 

    Business Response

    Date: 01/17/2025

    BBB spoke with **** at the company who stated they were able to meet with the consumer and reached an agreement.  The agreed upon refund will be sent by the end of the month (January 2025).

    Customer Answer

    Date: 01/18/2025

    GR Metro Heating and Cooling LLC refused to provide me with a refund. I sued the company in small claims on 1/14/025 in the 61st District Court (Case Number: 2024-SC-0000698). The judgement was found in my favor and GR Metro Heating and Cooling LLC have been ordered by the court to pay me my refund. 

GRmetro Heating and Cooling, Inc. is BBB Accredited.

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