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Business Profile

Homeowners Insurance

Acrisure LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Homeowners Insurance.

Complaints

This profile includes complaints for Acrisure LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Acrisure LLC has 7 locations, listed below.

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    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 5 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/13/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To summarize, back in May 2024 I contacted my then NuStar (now Acrisure) agent, ***** Senykr on why my policy was cancelled as I received no notice, no mailing, call, etc. I was panicking and sought my agent for correct answers and guidance on what happened and what to do next. That same day I contacted him, I immediately got coverage through progressive since he was not answering phone calls and I did not want to drive without auto coverage for my own safety. He said he would call and get back to me. 15 days later - I hear nothing from ***** but still see the charge on my Fremont portal, so I reached out to him again. He then asks me to send a copy of the new policy and that charges will be waived. Per his request, I send him the proof thinking that I am in good hands with my Acrisure agent. Fast forward to the day before Thanksgiving - I get a call from a debt collector inquiring about the $200 charge and that it is still outstanding. Panicking yet again, I call ***** only for him to tell me he is no longer with Acrisure due to legal reasons (I did not ask what happened - he ranted but still said he would help me. Never heard from him again).This situation has been incredibly frustrating as all this time, I put my trust and confidence in the Acrisure agent and took his word that charges would be waived, like he stated via email - using his NuStar/Acrisure email address. I want to note that I have never in my life received a call from a debt collector - I am someone who pays their bills, has a strong credit score and owns their own home. To add, my home insurance is currently still with NuStar/Acrisure, but it will not be anymore after this ************ early December, ******* ********, a managing partner of Acrisure reached out to me via phone call to talk to me about my issue. He said the agent didn't do anything wrong. I explained that his employee failed to advise and guide me on the situation. I have screenshots of the emails proving this.

    • Initial Complaint

      Date:09/15/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been attempting to reach this business regarding a question on my account. I have contacted the business four times over the past month and no one has gotten back to me. I am requesting the business get back to me and answer my question. Thank you.

    Acrisure LLC is NOT a BBB Accredited Business.

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