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Business Profile

Leasing Services

1st American Leasing, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Leasing Services.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/05/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They have locked my business into an excessively overpriced lease agreement for Clover equipment, charging $315 per month for 60 months for equipment that has a market value of approximately $1000. This predatory pricing is designed to take advantage of small businesses and is completely unjustifiable.Additionally, the company has been unresponsive and unprofessional in addressing my concerns. When I attempted to discuss the issue with a company representative, I was ignored for months. When they finally responded, they provided an excuse, claiming their delay was due to a personal matter rather than addressing the actual issue. This level of unprofessionalism is unacceptable.Furthermore, in 2024, I was offered a way to exit the lease early by paying $3,192.86 upfront, which would save me a years worth of payments. Due to unforeseen circumstances, I was unable to take advantage of this offer at the time. Now, with only a year left in my contract, I have requested to proceed with the early termination offer, only to be met with resistance. They are now refusing to honor the very terms they originally presented, attempting to keep me locked into this unjust contract.This companys practices are fraudulent, deceptive, and predatory, specifically targeting small businesses with unfair lease agreements. I am requesting the immediate termination of my lease without further payment, as was previously offered to me. Additionally, I urge the BBB to investigate their business practices to prevent other small businesses from being exploited in the same manner.

  • Initial Complaint

    Date:09/07/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a company called synergy payment solutions come to my location and talk to me about payment processing. A month later I get a contract from First American leasing. I do not have a storefront. I do not have a point-of-sale system. I do not need equipment I do not need to run credit card transactions in person. I do not need a Terminal for credit card processing. Yet Im being charged $89 per month for equipment. I do not need nor have ever received. I have made numerous phone calls and gotten no response via phone. No response to emails. Im getting charged for items I have never received nor did I need.

1st American Leasing, LLC is NOT a BBB Accredited Business.

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