We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Linen Supply Service

Valley City Linen Co.

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Valley City Linen Co.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Valley City Linen Co. has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/20/2022

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We were using VCL services for our business, West End Tavern. The business was sold on May 10, 2022, at which time I paid our last invoices in full and then I accidentally sent the exact same payment again. After numerous e-mails and phone calls and being told the owner would contact me, I have yet to hear from him and VCL has failed and refused to return the $499.18 that was paid twice.

      Business Response

      Date: 09/15/2022

      The customer did in fact send two payments for $499.18.  The second payment was applied to open invoices as follows:

       

      S0121995 - $192.57

      0122276 -$118.88

      Left with an overpayment of $187.73

       

      From check number ****. 6/1/2022

       

      We have had a credit balance of $187.73 sitting on this, now closed account,  for months.  We will gladly refund $187.73 to the appropriate party.

       

      Thanks

       

      JJ

      Customer Answer

      Date: 09/16/2022

       
      Complaint: 17745753

      I am rejecting this response because:

      I have requested on numerous occasions a copy of the 2 invoices they claim were outstanding and have yet to receive those.  At the time of sale it was my understanding that our account was up-to-date and paid in full.


      Sincerely,

      ***************************

    Valley City Linen Co. is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.