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Business Profile

Medical Spa

Ageless Beauty, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Spa.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/16/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was referred to ******* *** at Ageless Beauty for eyebrow microblading.August 2024 I called and made an appointment for 11:00a.m. on Sat., Nov. 23, 2024. I provided my credit card information because there is a $150 deposit. Sat., Nov. 23 I arrived at 10:50a.m. and there was a permanent sign on the window saying to call the number when you arrive. I received voicemail. I knocked for about 15 minutes and nobody ever came to the door! So I went home and left another message. Their voicemail said they wouldn't be back in till Tuesday. They called me back and apologized saying that they never had my appointment on the calendar! I rescheduled for 11:00a.m. Sat., January 11, 2025 - the earliest they could schedule me. January 3, ****** at Ageless Beauty charged $150 deposit. Saturday, January 11 I headed over in bad weather and a dead phone, with a car charger that wasn't working which means no GPS. I arrived at 11:12 a.m. and knocked for a good 5 minutes and nobody answered. I borrowed a woman's phone since mine was dead and called their phone number. Nobody answered and I received their voicemail! So I continued to knock hard till about 11:20 and left. At 12:27p.m., when I was charging my phone, a text message was left saying that unfortunately if I'm 15 minutes late I'm considered a no show and that they cannot refund my $150 deposit.I haven't even seen/met anyone from this company! She said they would be happy to take another $150 deposit and reschedule! At this point I don't even trust these people. Not sure what kind of a company this is! I am unemployed right now and really don't need people taking money with no services. I had this money saved but was contemplating cancelling this second appointment, and I should have. I feel that they have displayed very poor business ethics. I am wondering if you can please help me get my deposit money back. Especially after them not being there for my first appointment. Thank you.

Ageless Beauty, LLC is NOT a BBB Accredited Business.

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