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Business Profile

Stained Glass

Pristine Glass Company

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/28/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I dropped an old fake ******************* off with ***************** on September 7, 2022. He has not reached out with an estimate nor has he been present during the hours of operation so that I may pick the broken lamp shade up.This is what has occurred since, I'd like the lamp shade back immediately.1. 9.7.2022 Drop off Lamp Shade 2. 9.12.2022 Phone call to see about estimate 3. 9.22.2022 Call leave Voice mail about awaiting estimate 4. 9.23.2022 Phone disconnected 5. 9.27.2022 Email with pictures of lamp shade requesting it back without estimate 6. 10.4.2022 Email requesting time to pick up lamp shade ****** 10.5.2022 **** responds says I can pick it up 8. 10.5.2022 I reply with dates I'm available and they are during his hours of operation 9-4 9. 10.15.2022 Email will be in town tried to pick up before you were not there please be there when I'm in town 10. 10.19.2022 Email I'm in town 11. 10.22.2022 Email a Friend of my family will be there to pick up the lamp please allow him to do so 12 10.25.2022 Friend of family stops in around 3:45 No one present 13. 10.27.2022 Friend of family stops in around 3:20 No one present lamp shade on bench 14. 10.28.2022 Phone Call around 10:18am phone busy 15. 10.28.2022 Phone Cal around 10:30am busy tone 16. 10.28.2022 Phone Call 11:45am busy tone 17. 10.28.2022 Phone Call 12:38pm Busy tone 18. 10.28.2022 Phone Call 1:18pm Busy Tone 17. 10.28.2022 Phone Call 2:51 pm busy tone 15. 10.28.2022 Email about submitting complaint to BBB in hopes to find resolution

Pristine Glass Company is NOT a BBB Accredited Business.

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