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Baudville, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/18/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Unfortunately my employer sent me an item from Baudville, so now Baudville mails me catalogs. About a couple of months ago I received confirmation from one of their **** via chat that he processed my request and I would be removed from all contact lists. However, Baudville continues to send me catalogs, hence I've had to repeatedly request they stop via their Contact Us form. I would like Baudville to remove me from all contact lists and never add me again. The most recent Priority Code is 'C4-9445-4781' vol. 1331, received week ending 8/17/24. Would you please assist in getting Baudville to cease sending anything to my address?

    Business Response

    Date: 09/10/2024

    Dear ********, 

    Thank you for bringing your concerns to our attention. We sincerely apologize for any inconvenience caused by the receipt of our catalog after your request to be removed from our mailing list.

    Our records show that you requested removal from our mailing list on July 9, 2024, and we promptly processed this request. At the time of your request, our customer service representative informed you that, due to the nature of our marketing process, it typically takes up to 10 weeks for all mailings to cease. This is because our mailings are preprinted and scheduled in advance. We have reconfirmed that your removal from our mailing list was effective as of July 9, 2024. The catalog you received on August 17, 2024, was likely part of the preprinted mailings that were already in the pipeline before your removal request was fully processed.

    We understand how frustrating this situation must be and we are committed to improving our processes to prevent such issues in the future. Please accept our sincerest apologies for any inconvenience this may have caused. If you have any further concerns or if there is anything else we can do to assist you, please do not hesitate to reach out to us directly.


    Thank you for your understanding.


    Sincerely,
    ***********************************
    Customer Success Manager

Baudville, Inc. is NOT a BBB Accredited Business.

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