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Business Profile

Urgent Care Clinic

AFC Urgent Care Grand Rapids

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/31/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I think its much appropriate for a type of settlement . This situation that i experienced has caused my aniexyy and psnic aytacks at full force and the medication thst this doctor refused to refill for me which ive been on since 2014 i had to pay for a teleheath visits online with a doctor out of state . Initail payment was made on the amount of $295.00 . That was just to see the doctor . Then my prescription was not covered under my ***************** for the fact thT the doctor was out of state so ********* charged me $411.00 for these refils . I had to take a uber there and back home twice which cost me totaling $175.00. I have to see a therapist due to this sexual assault or attempt to which of course my great ****************** wont cover so that bill is going to cost me $2,400. I have absolutely no faith or trust into the medical field and have panic attacks about being in closed spaces with a doctor.  I feel it would be only tight and fair that i be at least reimbursed for all the out of my pocket that was all caused bc of the fovtor and how he kjt a primary care physician he's probably a nurse practitioner working at a urgent Care they refer to him as ***************** when I went to get up from the table chair that they have for you to sit on I told him out loud that I was leaving because he was not going to treat me and I felt very uncomfortable he continued to laugh at me and while I was getting up and turned around to grab my coat off the chair he had grabbed me from behind on top of my clothes but in a gesture that was not appropriate it felt like sexual harassment to me or sexual assault again the door was closed and we were the only two in the room I asked him what he was doing and I grabbed my coat very swiftly and stormed out the door in cheers I asked the nurse at the front desk how can she work for a man like that and she laughed at me and said have a good day I called corporate offices of *** urgent Care and left a message in a detailed message but never received any call back maybe you can help me

AFC Urgent Care Grand Rapids is NOT a BBB Accredited Business.

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