Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/13/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was financed for a transmission from this company my mechanic installed the transmission it didnt work they kept giving me and the mechanic the run around a out giving me a refund the mechanic stayed he **** jask auto parts all the necessary paperwork for the refund they kept ignoring us both so my mechanic got mad me and told me to come get my car out pf his shop now my car has a *** transmission in it it wont even start now I didnt have no more to pay the mechanic to put a replacement transmission in my car so now im just ficked paying back Affirm and Uown fimacing company

  

  Business Response

  Date: 06/15/2025

  Hello Mr. ***************** you for reaching out to us. We sincerely apologize for any inconvenience this transaction may have caused you. It was always our intention to provide you with a good, reliable part. However, as all the parts we sell are used OEM components, despite going through extensive quality checks, some defects can occasionally occur. That said, we truly regret the experience you had and are committed to improving our processes to prevent this from happening in the future.

  As a gesture of appreciation for your patience and understanding, we have processed a full refund for you without requiring the return of the part you received. Youre welcome to keep it or sell it locally as a core, which should still fetch you some value.

  Additionally, while our policy requires a computer-generated diagnostic report, we made an exception in your case and accepted the handwritten report your mechanic provided last week to ensure your refund wasnt delayed further.

  Please note that your financing with both Affirm and *********** has been cancelled and refunded as well. We had also sent an email regarding this yesterday, though we understand it may have been missed.

  If you have any further questions or need assistance, please dont hesitate to reach out. Thank you again for your patience and for giving us the opportunity to address this matter.

  Customer Answer

  Date: 06/15/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ****

• Initial Complaint

  Date:05/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Jask Auto Parts Sold Incompatible Engine, Denied Warranty On April 24, 2025, Jask Auto Parts sold my father-in-law, **** *******, a 2014 3.6L engine for my 2020 Dodge Grand Caravan, but it was incompatible due to wiring, ECM, emissions, and mounting issues. They refused to honor their warranty, demanded a 25% restocking fee, $963 in shipping via Zelle, misrepresented compatibility of the engine in question although we have had four mechanics state the obvious opposite, and broke communication, when asked for the source of their misinformation. This is causing my 70 y.o. father-in-law stress, a 6-day business disruption, and financial strain. We have spent the weekend combing the internet, trying to find to find where they can support their claim, to no avail. Instead, we have found similar claims against Jask. Jask has a 2.8-star Yelp rating and 7 BBB complaints in 3 years despite a B+ rating. Share your experience at ********************************* to help hold them accountable.

  

  Business Response

  Date: 05/17/2025

  Dear Team BBB,

  We are writing in response to the complaint filed by Mr. ******* ******* regarding an engine order for his 2020 Dodge Caravan. At Jask Auto Parts, it is our standard policy to verify the compatibility of all parts using the ********* Interchange software and to collect the customers VIN number before processing any order to ensure accuracy.

  For this specific order, the ********* interchange number was confirmed as 300-10366C, and based on this verification, we shipped the correct, compatible part. Additionally, our warranty policy clearly available on our website at ********************************************************** was made available to Mr. ******* at the time of order processing, and he was asked to review it. The warranty explicitly covers the long block only.

  Regarding Mr. ******** claim of incompatibility, it appears that the installation was either attempted by an inexperienced party or improperly assessed, as the customer has refused installation on the grounds of supposed incompatibility. However, all standard automotive industry applications confirm that the engine provided is indeed compatible with his vehicle. To further validate this, our team proactively contacted a ***** dealership, which corroborated the interchange compatibility and confirmed our position.

  We acknowledge that customers have the right to cancel orders; however, had this request been made before shipping, we would have honored it without any charges. Since the part was shipped and delivered incurring costs including shipping, labor, and vendor fees it is only reasonable for us to recover a portion of those expenses via a restocking fee and shipping charges.

  Throughout this process, we have extended every possible support to Mr. ******** including assisting with financing through a partner company to ensure he could finance 100% of the order cost without a large upfront payment. Despite this, Mr. ******* and his family have made multiple false claims and public statements aimed at damaging our business reputation. These unfounded allegations and the threatening nature of recent messages, including an online post link shared in the complaint, are deeply concerning.

  In conclusion, we respectfully request that the BBB dismiss this claim. At Jask Auto Parts, we take misinformation and unfounded accusations extremely seriously and are currently exploring all avenues to address these matters appropriately.

  Thank you for your time and consideration.

  Customer Answer

  Date: 05/29/2025

  From: ***** ***** <******************************>
  Sent: Thursday, May 29, 2025 8:41 AM
  To: Aireyana ***** <********************************************************************>
  Subject: Subject: Response to Jask Auto Parts Reply Complaint ID ********

   

  You don't often get email from *************************** why this is important

  Dear Aireyana *****,

  Thank you for forwarding Jask Auto Parts response to my complaint (ID *********. Ive reviewed their reply and find it unsatisfactory for the reasons outlined below. I request that the BBB continue to mediate this matter, as Jask has not adequately addressed my concerns and their response contains misleading information.

  1. Incompatibility of the Engine:
     Jask claims the 2014 3.6L engine (********* Interchange number 300-10366C) is compatible with my 2020 Dodge Grand Caravan, citing ********* software and a ***** dealership. However, my research shows the 2014 engine is not a direct fit. Chrysler forums (e.g., *******************) and *** regulations highlight differences in wiring harnesses, ECM programming, emissions standards, and mounting points between 2014 and 2020 models, requiring significant modifications beyond the wiring harness swap Jask claims. These modifications add cost, complexity, and risk, making the engine incorrect for my vehicle. I requested the dealerships contact information to verify their claim, but Jask has not provided it, which raises doubts about their assertion.
  2. Violation of Warranty Policy:
     Jasks warranty policy explicitly covers incorrect parts sent to customers. Since the 2014 engine is not fully compatible, its an incorrect part, and I should not be charged a 25% restocking fee or $963 in shipping costs. These fees apply to customer-initiated returns, not dealer errors. Jasks insistence on these charges violates their own policy.
  3. Misrepresentation of My Actions:
     Jask suggests I refused installation due to supposed incompatibility or an inexperienced party. This is false. I researched the engines compatibility before attempting installation, identifying the issues noted above. My decision not to install was informed, not baseless.
  4. Irrelevant Claims About Support:
     Jask mentions offering financing support, but this is irrelevant to the issue of sending an incorrect engine and refusing to honor their warranty. It doesnt address my complaint or justify their fees.
  5. False Accusations of Misinformation:
     Jask accuses me of making false claims and threatening messages, citing my ******** My statements are factual, supported by evidence like Kenneths May 15, 2025 email, my invoice, and their warranty policy. Ive shared my experience to warn others and seek accountability, not to defame. Jasks claim of threatening messages is unsubstantiatedmy communications have been reasonable, including a request for the dealership source theyve ignored.
  6. Business Disruption:
     Jasks error is causing a business disruption, impacting my operations and finances. Their response doesnt acknowledge this significant harm.

  I am not satisfied with Jasks response and request the following:

  • A full refund without any restocking fee or shipping costs, per their warranty policy.
  • The contact information for the Dodge dealership they consulted, as Ive requested previously. If their claim is accurate, providing this should be straightforward.
  • An apology for their misleading statements and accusations.

  Please send this response back to Jask Auto Parts for further review. Im committed to resolving this fairly and appreciate the BBBs assistance.

  
  

  Sincerely,
  ***** *****
  2016 W ****** ** Apt B
  *******, AZ *****

  *************

  Customer Answer

  Date: 05/29/2025

   
  Complaint: 23343881
  
  I am rejecting this response because:

  Thank you for forwarding Jask Auto Parts response to my complaint (ID *********. Ive reviewed their reply and find it unsatisfactory for the reasons outlined below. I request that the BBB continue to mediate this matter, as Jask has not adequately addressed my concerns and their response contains misleading information.

  1. Incompatibility of the Engine:
     Jask claims the 2014 3.6L engine (********* Interchange number 300-10366C) is compatible with my 2020 Dodge Grand Caravan, citing ********* software and a ***** dealership. However, my research shows the 2014 engine is not a direct fit. Chrysler forums (e.g., *******************) and *** regulations highlight differences in wiring harnesses, ECM programming, emissions standards, and mounting points between 2014 and 2020 models, requiring significant modifications beyond the wiring harness swap Jask claims. These modifications add cost, complexity, and risk, making the engine incorrect for my vehicle. I requested the dealerships contact information to verify their claim, but Jask has not provided it, which raises doubts about their assertion.
  2. Violation of Warranty Policy:
     Jasks warranty policy explicitly covers incorrect parts sent to customers. Since the 2014 engine is not fully compatible, its an incorrect part, and I should not be charged a 25% restocking fee or $963 in shipping costs. These fees apply to customer-initiated returns, not dealer errors. Jasks insistence on these charges violates their own policy.
  3. Misrepresentation of My Actions:
     Jask suggests I refused installation due to supposed incompatibility or an inexperienced party. This is false. I researched the engines compatibility before attempting installation, identifying the issues noted above. My decision not to install was informed, not baseless.
  4. Irrelevant Claims About Support:
     Jask mentions offering financing support, but this is irrelevant to the issue of sending an incorrect engine and refusing to honor their warranty. It doesnt address my complaint or justify their fees.
  5. False Accusations of Misinformation:
     Jask accuses me of making false claims and threatening messages, citing my ******** My statements are factual, supported by evidence like Kenneths May 15, 2025 email, my invoice, and their warranty policy. Ive shared my experience to warn others and seek accountability, not to defame. Jasks claim of threatening messages is unsubstantiatedmy communications have been reasonable, including a request for the dealership source theyve ignored.
  6. Business Disruption:
     Jasks error is causing a business disruption, impacting my operations and finances. Their response doesnt acknowledge this significant harm.

  I am not satisfied with Jasks response and request the following:

  • A full refund without any restocking fee or shipping costs, per their warranty policy.
  • The contact information for the Dodge dealership they consulted, as Ive requested previously. If their claim is accurate, providing this should be straightforward.
  • An apology for their misleading statements and accusations.

  Please send this response back to Jask Auto Parts for further review. Im committed to resolving this fairly and appreciate the BBBs assistance.

  
  

  Sincerely,
  ***** *****
  ******************************
  *******, ** *****

  *************

  
  
  Sincerely,
  
  ***** *****

  

  Business Response

  Date: 06/02/2025

  Dear Team BBB,

  We respectfully request your attention to the facts surrounding this complaint, as there appears to be a clear pattern of misrepresentation and selective misinformation by Mr. ***************** the outset, Mr. ****** actions seem aimed at avoiding legitimate, agreed charges by deflecting blame onto us, where none exists. He has selectively cited information from our website while disregarding critical details, thereby creating a misleading narrative.

  For reference, our warranty and return policy is publicly available at **********************************************************. One of the clearly stated points on this page is:
  "Engines are sold as interchangeable long blocks; year and model may differ."

  We have explained to Mr. ***** that, as per industry-standard interchange data, these long blocks are identical in function and form. Accessories, including electronics, must be transferred from the original unit. Both our team and our vendors carefully verify this interchange information prior to shipment.

  While many businesses including some of our vendors would refuse a return outright when the correct part has been shipped, we stand by our commitment to customer service. Despite anticipating our vendor will decline a return on this part, we are honoring Mr. ******** (the actual purchasing customers) request by accepting the part back, applying only a 25% restocking fee and two-way shipping costs.

  Unfortunately, Mr. ****** public posts, emails, and comments appear designed to coerce us via negative publicity into waiving these standard and reasonable charges for an error that was not on our part. This approach is unfair and ethically concerning.

  That said, we remain open to working with Mr. ***** in good faith. We are willing to negotiate a reduction in the restocking and shipping fees because, for us, customer satisfaction is more important than the financial loss we will incur on this order. However, if Mr. ***** persists in demanding a full waiver without acknowledging the terms and interchange data validation, we respectfully request that the BBB consider closing this case in our favor.

  Note: All conversations with customers, vendors, and partners are bound by confidentiality agreements, so while we cannot share full call details, a conversation with the dealership confirmed the validity of our interpretation as per the ********* Interchange software.

  We thank you for your time and consideration.

  Customer Answer

  Date: 06/03/2025

  To: Aireyana *****, Customer Engagement Specialist, ********************** of ********
  
  Email: ********************************************************************
  CC:
  Michigan ************************ *****************
  Michigan ******************************************** ****************
  Date: June 3, 2025, 04:16 PM MST

  
  Dear Aireyana *****,
  Thank you for providing Jask Auto Parts response to my complaint (ID ********* on May 29, 2025. I have reviewed their reply and find it unsatisfactory for several reasons, which I will outline below. Jasks response misrepresents the situation, deflects responsibility for their deceptive sales practices, and fails to address the core issues of the incompatible engine and their violation of their own warranty policy. Their proposed resolutionaccepting the return with a 25% restocking fee and two-way shipping costs, with a vague offer to negotiate a reductionis unacceptable, as it still imposes fees that should not apply under their warranty terms. I am not satisfied with their position, and I request that the BBB continue to mediate this matter to ensure a fair resolution, which includes a full refund for my father-in-law, **** *******, without any fees.

  Why Jasks Response Is Unsatisfactory:

  Failure to Address Max ******* Deceptive Sales Practices
  Jasks response completely ignores the deceptive tactics used by their sales representative, *** ******, during the sale on April 24, 2025. Max withheld critical information from ***** a 70-year-old senior:
  Max did not disclose the engines year (2014), providing only pictures, which prevented **** from researching compatibility with my 2020 Dodge Grand Caravan.
  Max failed to inform **** of any required modifications, such as a wiring harness swap, which Jask later claimed was necessary.
  This lack of transparency exploited ****s vulnerability as a senior, leading him to believe the engine was a direct-fit replacement. Jasks claim that I am engaging in misrepresentation and selective misinformation is baselessthey have not addressed Maxs actions, which are the root of this issue and may constitute financial exploitation under Michigans elder abuse laws.

  The Engine Is Not Compatible, Contrary to Jasks Claims
  Jask asserts that the 2014 3.6L engine is identical in function and form to what my 2020 Dodge Grand Caravan requires, citing industry-standard interchange data and a conversation with a ***** dealership. This is misleading:
  My professional mechanic confirmed the engines incompatibility, noting significant differences in wiring harnesses, ECM programming, emissions standards, and mounting points, corroborated by ******** forums (e.g., *******************) and *** regulations. These differences require extensive modifications, making the engine unsuitable for my vehicle.
  Jasks reliance on ********* Interchange software does not account for model-year-specific differences, as my mechanics findings demonstrate. Their claim that accessories, including electronics, must be transferred from the original unit was never communicated to **** during the saleMax presented the engine as a direct-fit replacement.
  Jask continues to withhold the contact information of the ***** dealership they claim confirmed compatibility, despite my repeated requests since May 15, 2025. If their interpretation is valid, they should provide this information for verification.
  The engine remains at my mechanics facility, taking up space, because it cannot be used without significant, undisclosed modifications. Jasks assertion that they shipped the correct part is incorrectthis engine does not meet the needs of my 2020 vehicle as promised.

  Violation of Their Own Warranty Policy
  Jasks warranty policy explicitly states that they cover incorrect parts sent to customers. The ********* engine is incorrect for my 2020 Dodge Grand Caravan, as my mechanics assessment confirms. Under their policy, Jask is obligated to accept the return and provide a full refund without any fees. Instead:
  They initially demanded a 25% restocking fee and $963 in shipping costs, which contradicts their warranty terms.
  Their current offer to accept the return with these fees, even with a potential reduction, still violates the policy, as no fees should apply for an incorrect part.
  Jasks claim that they are honoring ****s request by accepting the return with fees is disingenuousthey are attempting to shift the cost of their error onto ***** the customer they misled.
  

  Mischaracterization of My Actions
  Jask accuses me of using negative publicity to coerce them into waiving fees, calling my approach unfair and ethically concerning. This is a deflection:
  My website, Jask Automotive Accountability, is intended to warn other consumers about Jasks practices and gather stories from others who may have faced similar issues. This is a legitimate response to their misconduct, not coercion.
  Jasks claim that I am avoiding legitimate, agreed charges is false**** was never informed of the engines year or the need for modifications, so he could not have agreed to any such terms. The sale was based on deception, not mutual understanding.
  My actions are driven by a need to protect **** and other consumers, not to unfairly pressure Jask. Their refusal to take responsibility for Maxs actions and the incorrect engine is the real ethical concern here.

  Potential Financial Exploitation of a Vulnerable Senior
  Max ******* conducttargeting a 70-year-old senior, withholding critical information to secure a sale, and causing financial harmmay constitute financial exploitation, a form of elder abuse under Michigan law. Jasks response does not acknowledge this serious issue, despite the harm inflicted on ***** including financial loss and significant stress. I have reported this to ************************* (APS) on June 3, 2025, via their hotline *************) and by mailing a complaint to the Office of Recipient Rights, *******-*********************, ******************************************. I have also filed a complaint with the Michigan Attorney General on June 2, 2025, requesting an investigation into Jasks practices for both consumer protection violations and elder abuse.

  My Position and Requested Resolution
  Jasks response and proposed resolution are unsatisfactory. Their offer to accept the return with a 25% restocking fee and two-way shipping costs (even with a potential reduction) violates their warranty policy and fails to address the deceptive sales practices that led to this situation. I am seeking the following:
  A full refund for **** ******* without any restocking fee or shipping costs, as per Jasks warranty policy for incorrect parts.
  An apology from Jask for Max ******* deceptive sales tactics and the harm caused to ***** a vulnerable senior.

  I am not interested in partial resolutions or negotiations that involve fees for Jasks error. The engine was incorrect, and Maxs actions misled ***** resulting in business disruption for me, financial loss, and stress for ****. My mechanic has since resolved my vehicles engine issue, but the 2014 3.6L engine from **** remains at the facility, taking up space, as a constant reminder of their misconduct.

  Additional Actions Taken
  Since filing my initial BBB complaint, I have taken further steps to address this issue:
  On June 3, 2025, I reported Jask to APS for potential elder abuse through financial exploitation, as noted above.
  On June 2, 2025, I filed a complaint with the Michigan Attorney General (*****************), CCing the ************************** (****************), requesting an investigation into Jasks deceptive practices and elder abuse, as well as a full refund for ****.
  On June 2, 2025, I sent a letter to **** ***** at ****, CCing the Michigan Secretary of State, demanding a full refund and highlighting Jasks misconduct.

  I request that the BBB continue to mediate this matter and hold Jask accountable for their warranty violation and deceptive practices. I can provide additional documentation, including Jasks emails, my invoice, my mechanics statement on the incompatibility, and screenshots of my website, if needed. Thank you for your assistance in pursuing a fair resolution.

  Sincerely,
  ***** *****
  ******************************
  *******, AZ 85015

  

  Business Response

  Date: 06/04/2025

  Hello BBB Team,

  Jask Auto Parts only contacts potential customers after they have either called our toll-free number or submitted a lead through our website. At no point do we collect or consider personal information such as age, ***, religion, or ethnicity when engaging with our customers. Therefore, the claim that we reached out to Mr. ******* based on his age is entirely unfounded.

  Additionally, the allegation of coercion is irrelevant. We provided a product strictly based on the customer's expressed requirements not through any undue influence or by offering a product that was not needed.

  In accordance with our warranty policy, the part was sold in good faith, and we are justified in charging reasonable costs associated with an unjustified cancellation, including incurred shipping expenses.

  It is our belief that Mr. ******* approach in this matter is aimed at pressuring us to waive fees that are contractually and reasonably applicable. We are prepared to submit all supporting documentation to any external agency for review to validate our position.

  As previously communicated, while we maintain that we are not at fault, we remain open to negotiating a resolution regarding the fees involved in order to close this case amicably.

  However, the offer we have extended is the most reasonable under the circumstances.

  We respectfully request that the BBB review these facts and close the case in our favor.

  Thank you for your time and consideration.

• Initial Complaint

  Date:05/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  4/3/2025 I purchased an engine from jask auto but before I did I called and inquired about the engine they called me everyday many times and I referred them to a friend they called them everyday also I purchased my engine on 4/3/2025 I did not get the engine until 4/14/2025 installed the engine light was on tugging at light or stop sign called them it was a friday so took it back to mechanic for a couple days so he do more inspection, had to use a part off old engine now the timing chain water pump defective and will not pass smog an I asked Could it pass the California regulations. Now they tell me I need to purchasce the timing kit and water pump.. I would not refer anyone they call you everyday till they get your money SORRY PIECES OF $#ITS

  

  Business Response

  Date: 05/12/2025

  Dear Mr. ***************** sincerely apologize for any inconvenience this situation may have caused you. Our intention from the beginning was to assist you in getting the correct part for your vehicle so it could be back on the road as quickly as possible. We believe we delivered on that commitment.

  However, we understand your claim regarding an issue with the timing chain, which now requires replacement. As explained during the order verification process and clearly outlined in our warranty policy available on our website here  certain components such as timing components, injectors, oil cooler, thermostat, and water pump must be replaced when installing a used engine. This policy is in place to protect our customers and ensure the long-term performance of the parts supplied.

  While timing chains and belts are not covered under our warranty terms, we were still willing to work with you by offering either a compensation or a replacement option as a gesture of goodwill. Unfortunately, you chose to dispute the payment with your bank without first returning the part you received.

  In this situation, you essentially accepted a good, working part one that required standard accessory replacements as per our policy and then sought a refund through your bank while retaining the item. This approach leaves us with no option but to request either the immediate return of the part or a withdrawal of the dispute should you wish to proceed with any form of compensation or replacement.

  Please understand, if neither action is taken, we will be providing all supporting documentation and evidence to your bank and will actively contest this dispute. We strongly believe in fair business practices and protecting our customers as well as ourselves from any such situations.

  We remain open to resolving this matter amicably and hope youll reconsider the appropriate next steps.

• Initial Complaint

  Date:03/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a motor from this company and they stated it was in good running order and tasted it to ensure all of this. Once received my mechanic had to replace missing parts that would have been used to test the motor to ensure it was in working order. I paid $1600 for a motor that can not be used. I paid over $4000 to have my old motor removed and this one me put in just to see it was worthless and now will have to pay an extra $2700 to remove this motor to replace it again not to mention pay for a new install.

  

  Business Response

  Date: 04/01/2025

  Dear Mr. **************** sincerely apologize for any inconvenience this situation may have caused. All the parts we ship are sourced from professional recyclers and undergo thorough manual testing and inspection before they are shipped. While we make every effort to ensure the quality of our products, there are occasional instances where a defect may not be identified during testing, and we believe this may be the case with your order.

  As we previously communicated, we are more than happy to accept the defective part back and ship you a replacement. However, please note that labor charges are not covered under our policy, and therefore, we are unable to provide a refund for those costs.

  Even though the warranty on your order has expired, we are committed to customer satisfaction and will proceed with the replacement as a gesture of goodwill. We truly value your business and hope this solution resolves the issue.

  Please let us know if you accept this offer, and we will move forward with the replacement promptly.

  Thank you for your understanding, and we look forward to resolving this matter to your satisfaction.

• Initial Complaint

  Date:03/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an engine for a ********************* January 2025. It suppose to come with a 90 day warranty. The engine was put in and ran for 10 mins then tore up. They had me send photos of the heat tags which was in great condition to verify I didn't damage the engine. They told me in 2 days they were shipping another one. 3 days later they told me they hadn't got to ship it yet but was shipping it that day instead. I keep getting told different things by different employees.

  

  Business Response

  Date: 03/04/2025

  Hi *****,

  Apologies for the delay in getting back to you, and thank you for your patience throughout this process.

  We truly appreciate your understanding as we took extra time to thoroughly test the engine before shipping the replacement. Our goal was to ensure no further issues, and we are pleased to inform you that the part has now been shipped.

  You should have received an email with the tracking details, including the Pro # and the name of the shipper. According to our records, the part is scheduled to arrive tomorrow.

  If you have any questions or need further assistance, please don't hesitate to reach out to us at ********************************** or give us a call at ************.

  Thank you again for your understanding, and we look forward to your continued satisfaction.

  Customer Answer

  Date: 03/04/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

  Customer Answer

  Date: 03/04/2025

  The business has contacted me this morning and provided a tracking number. Upon tracking, it has arrived at a local warehouse and is scheduled for delivery tomorrow. I consider this complaint also as resolved and agree to close the case. 

   

  Thanks for your help in this matter. 

   

  Larry 

• Initial Complaint

  Date:01/20/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We ordered a 7.5L 460 **** engine for at 1992 f350 on November 23, 2024. The engine was guaranteed within a week. The engine arrived January 8, 2025. The engine was guaranteed to be a running usable part, but arrived with a cracked head, bent push rods, and broken rockers. The engine is not functional and will not run without further work. We said we would keep the engine, but we wanted some of the money back due to them not upholding their word about a running engine. We have been bounced around over and over to different associates for two weeks with no resolution, and just keep getting told they will call us back. We really just want the partial refund since the engine was not in the condition promised.

  Customer Answer

  Date: 01/21/2025

  They have agreed to rectify this situation. Please disregard the complaint as it was handled by Jask themselves. 

• Initial Complaint

  Date:01/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 13 2024, I purchased an engine for my car from Jask Auto Parts, *************************************. The engine that i purchased was $2871.19. the engine was shipped to my mechanic. When the mechanic tested to engine it failed. The compression test and cylinder #4 failed. The mechanic contacted Jask Auto Parts to inform them about the engine that is no good. At this time Jask Auto Parts is giving me the run around about rectifying the problem. They are giving me the idea that they are scam artist. I would like to receive a new engine and return me my money. -

  

  Business Response

  Date: 01/17/2025

  Dear ******,

  Thank you for choosing Jask Auto Parts. I sincerely apologize for the inconvenience youve experienced during this transaction. We are committed to resolving this matter promptly and ensuring a smooth process moving forward.

  We received the pictures and diagnostic report for the **** engine from you over a week ago. However, as this is a rare engine with limited stock, it took us some time to prepare, test, and extract the replacement.

  We understand this delay has been challenging, and we appreciate your patience. As per your discussion with our customer service team yesterday, you no longer require a replacement and have opted to cancel the order for a refund. We respect your decision and will proceed accordingly.

  You had mentioned yesterdat that you will have the engine ready for return by next week. As promised we will set up the return shipping. Once it has been picked up and delivered back to our facility, we will promptly process a full refund. This arrangement was agreed upon during our conversation, and we trust it meets your expectations.

  We value your business and hope to have the opportunity to serve you again in the future under better circumstances.
  

  Thank you for your understanding.