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Business Profile

Van Conversions

The Clock Corporation, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for The Clock Corporation, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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The Clock Corporation, Inc. has 4 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:10/05/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We purchased a new ***** traverse car from Clock Mobility (the vehicle had factory modifications completed by *****) for my daughter with special needs out of ************* **. in March of 2023. In June we began having problems with the vehicle, the complaint mainly revolved around the ramp operations, door opening and closing, leaving us stranded multiple times. We went to ************* to get the vehicle fixed, my wife and daughter spent the entire day at the dealership. My wife left the dealership and stopped for dinner, ate and when they went to get back in the car the same problem persisted (again leaving them stranded in the Olive ****** parking lot). My wife called the dealership right at the time of closing and the mechanic indicated he would have the manager get back with us. 13 days until we called the dealership again to get an update. I then called and asked to speak with the manager in ************ due to the lack of communication from *************. I spoke with ***; he assured me he would get it taken care of. ************ had the vehicle for several days and we were notified that the repairs were complete. Back to ************* to swap vehicles. We arrived at the Clock Mobility on Aug 7. On Aug. 25th the car again had an issue with the door mechanism leaving us stranded and unable to get my daughter back in the car. I called Clock mobility (after hours) and left a message for *** once again. I also spoke with the after-hours mechanic "*****, who tried to walk me through getting the door to operate. This was unsuccessful. *** returned my call on Mon Aug 28th. I shared with him the issues; he informed me that he would arrange a time for the vehicle to be looked at. Since I spoke with ***, all of the original problems keep occurring and at this point I have not heard back from him. I have left multiple messages with no response. We saved for several years to get an accessible vehicle for my daughter, not to mention we spent $82,000 on this vehicle.

    The Clock Corporation, Inc. is NOT a BBB Accredited Business.

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