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Business Profile

Wedding Services

MY West Michigan Wedding

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/14/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My fiance and I decided to do a quick elopement with just our parents present. We found *** on Wedding Wire and on 6/10/24 asked if he could be available at the end of the month on Sunday 6/30/24 for a quick elopement. He agreed and requested a $100 deposit that we paid on 6/10/24. A few days later on 6/13/24 we learn that our photographer's company will handle the officiating for free so we let *** know that day and asked if he could refund the $100 since we cancelled only a few days after booking and no work had been done yet. It also was for a Sunday and we booked two weeks out so highly unlikely that anyone else would have tried to book for that same day and that short notice. *** declined to refund the $100 and said it was against his policy and that he was disappointed with us for going with another officiant (it was free!?). Well we are disappointed with him that he took our money and didn't do anything - we sent him no information about ourselves or anything for him to prep yet. We never met with him. All he did was send us a boilerplate email and requested a $100 deposit. Under the circumstances - with the quick cancellation, and absolutely no work had been done yet, and no one else would have booked that same ************** should have refunded our $100 deposit.

MY West Michigan Wedding is NOT a BBB Accredited Business.

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