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Business Profile

Weight Reduction Physician

Grand Health Partners

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Kaitlin J

    Date: 08/31/2024

    I was dropped as a patient with no options. According to Heather, the Office Manager, the staff claims I have been verbally abusive, aggressive, and hostile. When I asked what things I did that were abusive, aggressive, and hostile, Heather was not able to give me a single example. She said I was not allowed to speak to my doctor, she would inform him that everything is cancelled, and gave me my medical records. I asked repeatedly to speak to literally anyone else, but she simply didn’t care and pushed me out the door. I have never experienced such entitled and self righteous “management” in a company. Looking at previous reviews, it looks like I’m not the only person that Heather decided to cancel on because she simply didn’t like us or want to help us. I believe that Grand Health Partners is a MLM masquerading as a medical facility. The customer service was god-awful and now I’m not sure if the entire thing isn’t just a scam. I think I dodged a bullet when everything was cancelled. I don’t know if the doctors know or care about what happened, it wouldn’t surprise me if they think I cancelled willingly. And then today, several weeks later, they have the gall to send me a bill that I already took care of. Completely incredible lack of empathy and customer service. Stay FAR away from this office.

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