We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Resume Services

Resume Profs

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Resume Services.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/06/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction: 4/3/24 Amount: $280.00 They committed to providing me with resume services. Stated that I would hear from someone and told me my assignment had been assigned. It is now 4 days later and I have made several phone calls without getting ahold of anyone. When I call the phone number, that they say is a 24/7 customer service line, all I get is music (right away) and it never rings and nobody picks up. Weird thing is that two days later I got a call from them, asking if I had authorized this transaction. That struck me as odd and I immediately thought that this could be fraudulent. I tried to call some more and again, nothing. The nature of this dispute is that I want my money back so that I can get my resume work done legitimately. I am so angry and disgusted that people do this kind of sham work.They have not tried to resolve the problem because I cannot get a hold of them. Invoice # RP-2024-2573 I came to this finding this company through a ****** search. Ugh!

  • Initial Complaint

    Date:12/06/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased the Executive package for $400 and promised a money back grantee on 28 Sept 2023. I was asked to provide a copy of my current resume for review with the implied task that it would be rewritten to increase my chances of getting hired. To make a long story short, my resume was cut and pasted onto a word template and sent back to me. Not only did they cut and paste my original resume bullets, they didnt have the decency or apptitude to create a new document. They seriously cut and pasted my information onto another persons resume and renamed it! Needless to say, the incompetence was captured on an ATS! Yes, I had somehow become a cruise attendant! ***************, ***********************, *******************, and *****************, DO BETTER! It is now Dec 5th, and I am still trying to get my refund! I have been getting the run around for the last 2 months with promises that I will receive my refund in ***** hours or the next 4-5 days that it takes to process you refund! Yes, I will be reortin this to the BBB. I would not recommend this If I could give a lower rating, I would! I reached out to Resume Profs in late September 2023. I was asked to provide a copy of my current resume for review with the implied task that it would be rewitten to increase my chances of getting hired. To make a long story short, my resume was cut and pasted onto a word template and sent back to me. Not only did they cut and paste my original resume bullets, they didnt have the decency or apptitude to create a new document. They seriously cut and pasted my information onto another persons resume and renamed it! Needless to say, the incompetence was captured on an ATS! It is now Dec 5th, and I am still trying to get my refund! I have been getting the run around for the last 2 months with promises that I will receive my refund in ***** hours or the next 4-5 days that it takes to process you refund! I have spoken with the following associates- ***************, ***********************, *******************, and *****************.

  • Initial Complaint

    Date:07/27/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for my resume to be fixed. The person said to pay upfront and I will receive my resume in two business days. I never received my resume and the person won't answer me on the web pages chat. Its so dissapointing and dishonest.

  • Initial Complaint

    Date:03/15/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    3/2/2023 The resume revision provided had grammatical, sentences, and abbreviation errors that were not corrected after several requests. They advertise a 100% money back guarantee.

Resume Profs is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.