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Business Profile

Roofing Contractors

Versatile Roofing Systems, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/13/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We hired this company to put a new roof on our home-I worked with a sales per **** ****: the basic story is the roof was installed last year in August/September: the roof has many leaks and has caused a lot of interior damage to newly remodeled home: I had reached out to the sales person **** when we where having these issues and no response I also sent emails to the office with no response to the matter: **** called me in mid July this summer asking to be paid for the balance but I told him I needed to speak to the owner of the business and **** gave me the name of **** was the owner which finding out later **** did not own the business-I person by the name of *** called me in August and claimed to be the owner and had not idea what was going on since he was out of the loop but he told me and my builder he would come make it right next week which has come and gone and we have heard nothing. We contacted another company to inspect the roof and tells us what was the issue-come to find out a lot of shingles are not even nailed down-there is no ice/water underlayer-flashing is missing under most areas where needed. Need to tear off the entire roof and start over is the basic solution per 3 different roof companies-they say there is no saving this roof job. Seet attached for the letter sent to company:

    Business Response

    Date: 09/16/2024

    Good morning Mr. *************** have received both your letter and email complaint filed via the Better Business Bureau.

    I would like to confirm contact information for you so that after speaking with our owner, *** *******, he or I may reach out to address any further action you may be requesting and/or receiving.

    In our files I show your contact information as the following:

    P: ************

    E: *****************************

    If you could please confirm this to me either here or directly at ****************************************************** that would be appreciated.

    I will watch for your response.

    Thank you. 

     

Versatile Roofing Systems, Inc. is BBB Accredited.

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