Reviews

Review Details

• Review fromHarita V

  Date: 12/13/2024

  2 stars

  Harita V

  Date: 12/13/2024

  JL Home started the electrical in my basement finish project in August 2024 but did not finish their commitment.JL did not give me a proposal of work so I found it difficult to make sure all of my electrical requests were met. They missed an exhaust fan in the kitchen, recess light in living area, switches for my storage closets and put a pull-string light where I asked for a switch. When I questioned *****, he yelled at me, calling me crazy shocking my daughter next to me. I wanted to avoid ***** hoping to finish my project peacefully and resorted to communicating with the ************** At first ******* responded to my hot tub question but went silent to my concerns around the missed lights and switches. This week ****** canceled my permit and said I was harassing them with my questions - I did apologize as that never my intent. Besides that they said I paid 2/3rd of the total for rough work so they don't owe me anything. I am left financially hurt, emotionally drained with a delayed project. ******** HVAC, Titan Plumbing and Midwest building contractors on my basement project started with a signed proposal and respond respectfully to all my questions. Although my experience was terrible with ********************** on site were very friendly and did a very neat job so far and I hope the best for the working crew.

  JL Home Installation

  Date: 12/16/2024

  ************ first day on this project was October 2nd, following the completion of the other trades. The electrical installation was to convert the basement into a 2-bedroom, 1 full bath, and kitchenette, apartment for Ms. ******* daughters. The project was done to city code and passed rough inspection on October 18th. There was a walkthrough before confirming what was needed to pass the inspection. Although *** Home tried to address Ms. ******* request. The plans and schedules continuously changed. Issues started from the beginning of the project i.e.: calling 20 minutes before our confirmed start time to say come 2 hours later because her college daughters didnt want to get up to unlock the basement door for the electricians to gain access to the project area. She called crying on the phone saying her hot tub delivery was pushed up but upon *** arriving at the residence, she expressed that it was simply an issue of the way the wiring was run in the rough studded walls. She expressed that if there was a problem in like ten years from now, you would have to open the wall to fix the problem. *** explained that if there were any issues it would be assessed at either the panel or device. Also, the drywallers were coming in stating she had already canceled them twice (not due to any fault of ***) so if she did it again, she would be charged, so we had to move it that day or early the following morning before they got there. *** re-arranged other scheduling and moved the wiring to accommodate Ms. ******* emergency. Further communications regarding the hot tub dimensions took 10 days to get emailed, then we received another call saying she was in a scheduling issue and financial bind and couldnt get the hot tub delivered. And wanted our advice on whether she should get the hot tub relocated from her one residence to her current residence at all. We advised that was a personal decision and not our call. Wiring to supply power for the exhaust fan was done for the **** installation. It took (4) calls on this one issue to let her know we did not supply the fan, just as we did not on the original build of her home. She kept stating that **** told her we should. Rough wiring for the lights, switches, fixtures (owner-supplied), smoke and carbon detectors were installed, as customary for all electrical rough wiring jobs. When she kept communicating about devices and fixtures not being installed. *** informed Ms. ****** the devices and fixtures were to be installed at the finish after the other two trades (drywall team and painters) completed their portion. Communication with Ms. ****** became increasingly difficult as multiple management staff explained the process on numerous occasions. Ms. ****** was receiving outside electrical contracting advice which she informed *** of on multiple occasions and would consistently question our work or need to be reassured of the process. Upon my conversation with Ms. ****** regarding closing out our permit and the fact that none of our employees wanted to return to the residence for the treatment received while working, her response was I thought you wouldve done that a long time ******. ****** never wanted *** to do the electrical work in her basement. The Building Contractor wanted to use their electrician. But because of the community she moved into and *** being the Electrical Contractor that wired her home initially, it would have voided her electrical ***********. ****** requested a refund for the work, I advised the payment received was for the rough basement work which was already completed. She had not paid for any finished work. It is not J Ls practice to stop a project, but this is what unfortunately had to happen with Ms. ******.