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Business Profile

Foundation Contractors

Thomas Kleiner Construction
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/03/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 6/2023 I contacted with *** ********************** of ********************** Thomas Construction Company to build a new front porch and walkway from the porch to the sidewalk. I paid deposit by check on June 9 of $500.00.I made another payment of $3,000.00 on June 14 and a payment of $3,000.00 on June 21 when the work was completed.I noticed in the spring that one of the steps has a thin crack halfway across. That step and one other have also begun flaking off bits of cement.I called Mr. ******** on July 15 and informed him of the problem. He told me that he would come by and take a look at the steps "in a couple of days". I have not heard from him since. I have called him numerous times and he has not answered my calls nor responded to voicemails I left.On the occasion that I did speak to him, he told me that cast steps, which are what he installed are subject to damage by salt. He did not inform me of this even though he replaced my original poured steps with the apparently inferior cast steps. I think he had some obligation to inform me of the proper care of the new steps as they were different than the originals.Incidentally, he informed me that I should have used ****************** instead of ***************. On my own, without him even telling me, I did use an ice melting product that was a mixture of *************** and ****************** that was advertised as safe for concrete. I want Mr. ********************** to replace the two steps in question or possibly repair and seal them, if he ****** is not acceptable for brand new steps to deteriorate like this in less than a year. His response to my concerns is totally unacceptable.

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