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Business Profile

Information Technology Services

Safe Harbor Technologies, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Information Technology Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/02/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business assisted with emergency IT issues - he will not submit his W9 or provide his EIN for year end tax purposes. We have called, emailed, and stopped at his office - he will not provide us any information nor will he call back.

    Business Response

    Date: 02/03/2023

    She is correct.  This is our fault and was the perfect storm of circumstances coming together to create this problem.  She only had contact info for our service engineer.  He was not responding.  We moved our office 6 months prior to a new location.  Not knowing that, she drove to our previous office.  Ironically, this service engineer was on site meeting with the company in our previous office when she stopped by to find us.  He did not pause the meeting to see her.  She did not have the contact info for the new office, nor did she know about it.  Our office found out about it first by ****** review she posted.  We contacted her within 24 hours of the review she posted.  We apologized.  Explained the situation.  Gave her the office contact information and sent her the statement she needed.  She seemed very appreciative.

    This was certainly our fault.  Very sorry.  We will work on systems to prevent this from happening in the future.

    Customer Answer

    Date: 02/13/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************

Safe Harbor Technologies, LLC is NOT a BBB Accredited Business.

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