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Business Profile

Boats

Harrison Powersports, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/02/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    see Attached document

    Business Response

    Date: 04/14/2025

    To date, nor the filer nor BBB has provided a copy of the "attached document" and because of this, we have nothing to respond to. We have reached out directly to *****, the "case worker" assigned to this case who said she was sending a copy of the attachment, but never did. We have no record of ever doing business with this customer, so we believe this complaint to be fraudulent. Attempting to contact the BBB also as let to no where, ending up in a automated phone menu loop that gets us to no one. 

    Business Response

    Date: 04/14/2025


     

    After finally getting the written complaint from the complainant, we were able to find phone records of the complainant, as well as ******** messages.

     

    This complainant contacted us over a week before showing up, stating he would come look at the unit on the following Monday. The following Monday, the individual called around 10:20AM stated he we instead be arriving Tuesday to come look at the unit. We informed the complainant that we do not hold units without a deposit, and that the minimum deposit is $500, will hold it for 7 days, and its non-refundable. The complainant refused stating "my word is my deposit and thats good enough. I will not pay for something i dont even know if I want it." We again informed the complainant the unit remains up for sale unless a deposit is put on it for hold, as this is standard practice not only in this industry, pretty much any retail industry. He was extremely rude on the phone and stated he would be coming Wednesday the 19th instead to look at the unit and continued to refuse to leave a hold deposit. 

     

    On Wednesday around 10:12AM, the complainant called again stating he would be arriving some time during the day to take a look at the unit. We once again explained to the complainant we do NOT hold units unless a deposit is made, to which the complainant became irate over the phone, using profanity and telling us we better not sell it. This complainant was again made aware we can absolutely hole it for him, but since this unit has had a lot of interest, we would have to have a deposit to hold it. The complainant hung up the phone at that time. Around 1145 a customer entered our establishment to look at the unit the complainant had called about. Around 1150 we made an attempt to contact the complainant to get a deposit, but no one answered. The unit the complainant had contacted was then sold to the customer that came in. The complainant eventually made it to our location, and at that point we had informed the complainant that the unit he had inquired about had been sold as there was no deposit made to hold the unit, and we had tried to contact him to secure a deposit. The complainant became irate and was extremely aggressive towards myself and our front desk employee and he was told he needed to leave. He continued to make rude and obscene comments and yelling about how he was going to report us to the BBB.

     

    The complainant was given several opportunities to leave a deposit, as was admitted in their letter, and yet refused to leave a deposit. The unit was, as warned, sold. At no point were we under any legal responsibility to hold this unit for the complainant, nor had we ever made a verbal or written agreement to do so with the complainant. The complainant was made aware of our policy, and at no point did the complainant agree to, nor make and monetary deposit to hold the unit. The complainant listed the nature of their complaint as a "Refund/Exchange issue" how ever, the complainant never made any monetary transactions for goods or services with our business. The complainant is there for not eligible for a refund or an exchange. Further, we do not, and have never at any time, offered compensation for travel expenses for any purpose or reason. The complainant has no basis for this demand. Furthermore, their troubles are due to their own actions, not ours.

Harrison Powersports, LLC is NOT a BBB Accredited Business.

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