Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/24/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 22nd 2024 I went in to pay for $25 in gas the cashier waited too long to push a button on her register and she said she had to start over she redid it charged me another $25 and I thought everything was fine until I went to another store and found they put two holds of $25 on my card I was told it would take two business days for it to clear on Friday May 24th 2024 I checked my bank account the first $25 cleared which I owed for gas then they proceed to put another $25 hold on for May 24th 2024 when I try to talk to the gas station Admiral on Broadway in ******** they inform me I'd have to wait till the following Tuesday because they didn't know how to fix it and it was a holiday weekend so now I'm out of my money I tried calling the corporate number and their phones are having problems service this I feel is very bad business practice and now I'm trying to figure out how to get my $25 back which don't seem like a lot but in my world it is when you are disabled now I feel like I'm just lost out on my money this is bad business so I was charged $50 for $25

  Business Response

  Date: 06/13/2024

  Hello, I am the District Manager for the location where the held funds are in question.  When the customer presented the issue to the Store Manager by the customer, the Store Manager told the customer that we as a ********************** do not put holds on their accounts.  The ** tried to explain that her bank had put the hold on her funds and that they will release them.  However, the customer wanted a refund right then.  The ** tried to explain to the customer that we would need to see where the funds were pulled out of her account instead of having them in pending.  The ** also told her that it could take up to 7 days for a bank to release the funds that they put on hold.  This is a known issue with debit cards when this happens.  I have had it happen at a hotel where the release did not happen for 6 days.  That is why I do not use a debit card anymore.  If the customer could present the store with a copy of the duplicate amounts removed from her account, I will be more than happy to refund her for the duplicate charge.

   

  Thanks,

  ******

• Initial Complaint

  Date:07/26/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went in to purchase cigarettes using my checking account debit card. The register indicated that my card had been denied. The attendant said they had been having trouble with the machine and instructed me to try again. My card was denied again. She then suggested we use a different register. At that register, the transaction went through. The next morning July 21, 20**, my bank statement indicated that I had been charged for each swipe of the card. The purchase was for two cartons of cigarettes for a total of $171.61. I was charged that amount three times for a total of $514.83. I returned to the business that morning and spoke to the same girl who had processed the transaction. She remembered it. She phoned her manager who referred her to a man named **** *************. The attendant and I both spoke to ****. **** said they could not immediately refund the money. I objected. He spoke of federal regulations and interest calculations and stated that the refund would have to be coordinated through my lending agency *********** of *********** ************). I gave him my information and the bank information. He stated that he would contact his accounting office and they would contact me. I acquiesced but, did not trust him. I contacted the ******************************* and reported the incident. Officer ******* responded and interviewed myself and the attendant. (Police report #**-2916) I waited the rest of that day and was not contacted. On the morning of July **,20** I contacted **** via text and told him to deposit the money in my account by the end of the business day or I would file a complaint with the Attorney General ***************************** I've heard nothing from anyone. My account has not been credited. My attempts to contact the business point of sale, ****, the corporate office, or anyone with administrative authority have been fruitless. The complaint #20**-cp07251042543-A has been filed.