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Business Profile

Clothing

Fleeteez

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Clothing.

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 7 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/31/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Never got product even though tracking shows delivery confirmed. Refund requested but did not receive.

  • Initial Complaint

    Date:10/17/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid them $55 for shoes that they did not deliver. The tracking said it shipped 9/14 and I still did not receive the shoes. I just want my money back. Also they said it was delivered to Miami a 2 weeks before I ordered. It is not possible to ship before I ordered.

    tracking # ****************
    2024-09-14 19:32:40

  • Initial Complaint

    Date:10/08/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a pair of shoes from Fleeteez.com on Oct. 1 for $60. Payment from my credit card was made on Oct. 4 according to my credit card company. I have not received any kind of receipt or acknowledgment of my order. I have attempted to contact the seller, listed as **** *******, via phone, e-mail, and the contact form on the Web site. The e-mail bounced; the phone call would not go through. I think this is a fraudulent business that took my $60 with no intention of sending me my shoes. I have filed a claim with my credit card company and with PayPal.

  • Initial Complaint

    Date:10/07/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    9/19/24 purchased a pair of shoes. (Their site limited it to one per purchase.)
    9/19/24 purchased another pair of shoes.
    Order numbers: 2024092033647755 and 2024092033647733

    9/24/24 emailed both addresses on their website and email; requesting refunds.
    9/25/24 PayPal refunded me for the first pair of shoes under their Consumer Protection Policy.
    9/26/24 emailed both addresses on their website and email; requesting refunds.
    9/30/24 emailed both addresses on their website and email; requesting refunds. - Again.
    10/7/24 emailed both addresses on their website and email; requesting refunds.
    Their website collected my name, street and email address, and phone number. So they can match my refund accordingly.

  • Initial Complaint

    Date:10/07/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Shoes ordered 9/11/24. Credit card charged. Item never received. No response to 3 emails and provided phone number on website not valid.

  • Initial Complaint

    Date:10/03/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an online order on 9/12/24 for a pair of cycling shoes. I had not heard back since then in terms of tracking # or status of my order.
    I sent 3 emails to their customer service dept and called the phone number listed on their website. Every time I call this number, I get a recording that it is not in service.
    I have been waiting 3 weeks for this order and just want a refund so I can buy another pair of shoes from a reputable business.

  • Initial Complaint

    Date:09/23/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 9/20/24 I placed an order on fleeteez.com for a pair of shoes that cost $56. I thought it was a great deal so I placed two more orders with the company that very same day. When reviewing my bank statement I noticed that each transaction listed a different company name that was not matching the the original company I thought I was ordering from. Upon further research into the company the business name is listed as Suzanne M LLC. The three charge names were ***********, ***********, and ***********. All three transactions were processed through paypal, however the concerning part is that they are all different names to the company website and owner information. I immediately reached out to the company though the provided email on the website and contact form asking for an explanation and for the orders to be cancelled as I did not feel that they were a valid company. I also called their listed phone number which turned out to be an inactive number. I have waited 24 hours for return contact and have not received any. Because of this as well as the different statement names to the company I am under the impression that this is a fraud. I am seeking assistance in receiving a full refund for the charged amount of $168 as well as assistance in getting this business closed as they are not a valid business.

Fleeteez is NOT a BBB Accredited Business.

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