Complaints

This profile includes complaints for Macatawa Bank's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Macatawa Bank has 29 locations, listed below.

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  Macatawa Bank

  10753 Macatawa Dr Holland, MI 49424-9572

  
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  Macatawa Bank

  2440 Burton St SE Grand Rapids, MI 49546-4806

  
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  Macatawa Bank

  6330 28th St SE Grand Rapids, MI 49546-6916

  
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  Macatawa Bank

  4590 Cascade Rd SE Grand Rapids, MI 49546-3674

  
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  Macatawa Bank

  PO Box 3119 Holland, MI 49422-3119

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/17/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There was a $50 counter withdraw in my account under the name ****** ******** and the signature is not my signature.

  

  Business Response

  Date: 09/27/2024

  Thank you for notifying us of this matter.  We have reviewed your concern and have corrected the error you identify.  Please note that our call center can also assist with errors.  They can be reached at  **************, Monday - Friday from 7am - 7pm and Saturday 8am - 3pm.

• Initial Complaint

  Date:02/27/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This bank has closed my account due to no fault but my own. And I still had owed some fees. When I called to find out what I should do because my federal tax check was going to be deposited they told me that they would take what was owed to them and then issue me a cashiers check. I asked how they could do that cuz it didnt seem right. So I called a couple banks and spoke to someone to see if this was something that could be done or if it was wrong. I was informed that it was illegal for them to cash my check and take what was owed unless they one has a court order or two if it was deposited into an active account then yes. But this wasnt the case. So I called the branch back and spoke to a gentleman man who was very roude told me to shut my dam pie hole and he didnt care about any lame a** excuses that he could do it the easy way or the hard way and that was filing a criminal complaint having me arrested thrown in jail. I tried to let him no the conversation was being recorded but he hung up on me to fast.

  

  Business Response

  Date: 03/13/2023

  Re: ***************************
  
  To whom it may concern,

  
  We received the complaint that was filed with the Better Business Bureau on February 27.  Macatawa Bank takes feedback seriously and appreciates the time you have taken to document your concerns.   We also take the security and privacy of our customers very seriously and this public forum limits the amount of information we can appropriately share regarding our risk management practices and decisioning.
  
  On behalf of the Bank, please accept our sincere apologies for the inconvenience this matter may have caused you.  Please be assured that we have also considered your experience and feedback in reviewing our communication processes as part of our ongoing commitment to providing exceptional customer service.
  
  All bank-initiated account status changes are preceded by a written notice sent at least 30 days prior to a change taking place.  The notice are sent to the address on record. We have carefully reviewed our records regarding your situation and determined that three (3) notices were mailed to the account address of record, including two (2) that were sent at least 30 days in advance notifying the potential closure of your account.  We have not received a returned mail notice from this address, and the address on these notices was delivered to is the same postal address disclosed in the complaint information to which this letter is responding.  In addition, regular account statements were delivered to this address reflecting activity for December, January and February. 
  
  We are required to charge off deposit accounts that have been continuously negative for sixty days (60).  However, to address the inconvenience you experienced and in recognition of the hardship you disclosed to us during our phone conversation on March 10, 2023, we have provided an additional reimbursement of a portion of the fees that your account incurred from the date of December 14, 2022, in the amount of $95. Further, we note this additional reimbursement is in addition to the waiver of fees in the amount of $150 on February 23, 2023.  We hope that this additional accommodation allows us to mutually consider this matter resolved. 

   

  Customer Answer

  Date: 03/17/2023

   
  Complaint: 19506292
  
  I am rejecting this response because:
  They didnt follow through with anything they had said they would do
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 03/20/2023

  We committed to internally reviewing our approach to communication around account status and closure as well as providing an additional accommodation in the form of refund.  The additional refund was sent via postal service on the 15th to the address identified on our systems and in the BBB communication.  Please let me know if you have any further questions.