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Business Profile

Candy

Goodies Factory

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Candy.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/16/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The third case arrived today. I opened two of the internal boxes. None of them had the additional flavors. At this point we have 1920 lollipops - 960 should be of the six other flavors. We request 960 of the other flavors: Blackberry, Mandarin, Strawberry, Lime, Blueberry, & Grape - to be shipped free of charge. Our sales start mid-October so we will need those by then.The Goodies Factory webpage for Sour Mania Pops does not indicate the variability based on the manufacturer.For example, on the Yummy Sour Lips Pops it states "**Mixes & flavor varieties may change without notice. Case will contain a random mix of flavors." This statement makes me believe that what we get will be random. And this would deter me from ordering.However, the Sour Mania Pops states, "Available Flavors: Flavors may change at any time."This does indicate that some flavors may change, but not that some flavors may not be available when it states, "Each case of Sour Mania pops contains an assortment of tasty sour pops in 12 appealing flavors. Your buyers will be able to choose from flavors like Blackberry, Watermelon, Blueberry, Lime, Mandarin, Lemonade, Grape and Raspberry." This gives an entirely different message about what we can expect in our shipment.

    Customer Answer

    Date: 10/14/2024

    Hello!

    Will there be a record  in BBB that a complaint was filed with no response from the company. I feel this speaks volumes to their customer service practices. 

    Lynne Shaver

  • Initial Complaint

    Date:11/03/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A friend's daughter was doing a fund-raiser for school (in **). To support, my wife and I (in **) placed on online order. Using the company's (The Goodies Factory) website, we placed an order. Through the process, I was never prompted for a mailing address; unbeknownst to me, the mailing defaulted to the school's address (again, in TN). It took over 5 weeks for the order (supposed to be 2 weeks) and because it went to the school, I never got the product I paid for. As a result, my wife and I have mentally written this off because it was more about supporting a friend. I reached out to The Goodies Factory and they said I ordered the product to be delivered to the school and made no effort to resolve the issue.

    Business Response

    Date: 11/03/2022

    We had a communication issue with this school and the Distributor working with this organization.  When we realized what happened we reached out to all the customers that were too far away to get their orders from the school.  We needed to get the correct address to ship the items directly to their home address.  Unfortunately it looks like ************** was somehow missed in our attempt to resolve this issue.  Now that I have the correct address from him, I will be happy to send the items to his home.  As an apology, I will include an extra popcorn item.  Let me know if this is an acceptable resolution?  Thank you.

    Customer Answer

    Date: 11/13/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************

Goodies Factory is NOT a BBB Accredited Business.

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