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Business Profile

Health Club

Planet Fitness

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health Club.

Complaints

This profile includes complaints for Planet Fitness's headquarters and its corporate-owned locations. To view all corporate locations, see

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Planet Fitness has 3 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/30/2025

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To Whom It May Concern,I am filing a complaint against Planet Fitness regarding unethical billing practices and unprofessional behavior by a staff member at their *********************************************** facility. Despite attempts to cancel my membership in accordance with the terms of the contract, I have been told that I cannot cancel due to overdue fees, even though the contract clearly states that memberships can be canceled anytime.I have tried to end my membership due to financial constraints, yet I am still being charged for a service I am not using. This practice of forcing members to remain in contracts under duress is unjust and burdensome.Additionally, I experienced harassment by a staff member who shouted at me the entire time I was exiting the facility, disturbing other gym members. This verbal confrontation included loud, inappropriate comments such as, have fun getting billed next month for a membership you dont use, which was unprofessional and distressing. This behavior seems to directly violate Planet Fitness anti-harassment policy and created a hostile environment for myself and others in the gym.I am requesting the immediate cancellation of my membership and the cessation of all future charges. I do not require an apology, but I do ask for a resolution that ensures the proper cancellation of my membership, in line with company policies.Thank you for your attention to this matter.Sincerely,****** ****

    • Initial Complaint

      Date:08/20/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I called to cancel my membership a week ago because I got my foot crushed at work by 1000 pounds of steel and I couldn't use the gym. I started my membership in May and haven't been to the gym 1 time. I called today and they said I have to physically come in to the gym and cancel or write a letter. I already explained to them I can't drive a vehicle so I can not come in. I shouldn't need to jump through hoops to cancel a membership I've never used especially after they told me it was cancelled. I am ready and willing to file with the court district and get ahold of all media to blow this up and make it a national thing because Planet Fitness has been doing this for years. If I can sign up online I should be able to cancel online or over the phone especially when there is an injury to the extent I have.

    • Initial Complaint

      Date:10/30/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      someone opened up a planet fitness membership under my name in January of 2023, I have been charged $25 a month since then. I spoke with the manager at the **********, ******** loication and she was great, she stated she was only able to refund me $50. but I can show proof that I do not live in **********, **. I am a travel nurse, and I have been located in iron moutain, ******** which there is not a planet fitness located in that area, I have also been in ********, ********, as well as *********** **********. i did not realize I was being charged and I had a membership until I went toi sign ** in ********, **********. I have never signed up, and i would like a refund for the last year.

    Planet Fitness is NOT a BBB Accredited Business.

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