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Business Profile

Tree Services

Greg’s Tree Service LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:08/14/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    7/27/24 **** is supposed to cut down my tree and my neighbors tree. I gave him my $4,250 cash money before he started. He finished my neighbors tree but he didnt get to my trees. He gave my neighbor back the money but shorted the returned money by $1,100. I believe he used my money to pay the crane operator and workers out of my cash because he didnt have my neighbors money until he finished her job. I contacted him and he got very defensive then hung up and wont return my 3 calls I tried to reaching him in the past 2 days. Tried to work it out with him but he wont return my calls. I gave **** $4,250 and he gave my neighbors back $3,150. Would rather work it out with **** versus getting the BBB. Need your help. Thanks ***

    Business Response

    Date: 08/28/2024

    I returned the money the day of receipt.  I gave it to the neighbor as stated in compliant. I was contacted by customer 4 or 5 days later asking when i the was going to come down, I was in the process of lining up a crane. The new crane was going to be a lot higher than what I originally had quoted to the customer. Customer decided he would not use me and go a different route.

    On or around ***************************************** I was short on the refund by $1100. We discussed on the phone and couldn't come to a resolution. We both became disagreeable on what happened to the money. The neighbor didn't count the money in front of me when I handed it back. I felt that I returned the correct amount and had no further need to discuss with ***. Which is why I didn't return any further calls. 

    On 8/27/2024 I contacted *** (I had just return home from Vacation). I set up a time to meet with him to discuss further. We have resolved this complainant by refunding him the $1100. 

    I believe on my part this all started because I didn't count the money given to me at the start. Then the neighbor didn't count it either a pond return. 

    I hope this resolves the compliant. *** seemed satisfied.  

    Respectfully,

    ************ DBA (****'s Tree Service)

     

    Customer Answer

    Date: 08/28/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

Greg’s Tree Service LLC is NOT a BBB Accredited Business.

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