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Business Profile

Drug Abuse & Addiction - Info & Treatment

Recovery-World, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Drug Abuse & Addiction - Info & Treatment.

Complaints

Customer Complaints Summary

  • 9 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/14/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on July 23, 2024. Items were never sent. Multiple calls, emails to company. Over 2 months later they emailed me a postal label was created email. Of course, it was never picked up and sent. I would really like my money back.

    Business Response

    Date: 08/15/2024

    When we found out the customer did not receive her order we sent out a new order. I am not sure why she did not receive it when we were informed of this and the customer requested a refund the refund was issued immediately. I am very sorry this was not received if the customer would like i can still ship out a new order PRIORITY mail even though it has been refunded.

    Customer Answer

    Date: 08/15/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *********************

  • Initial Complaint

    Date:06/14/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Sent: Sunday, May 21, 2023 at 12:36:11 PM EDT Subject: Thank you for your ************** order ************** ************************************************************** www.workingthesteps.com www.facebook.com/recoveryworldpage ************ Order ******** Email:Shipping Method:Standard 1st ********** DetailsNameUnit PriceQuantityTotal AA-third-and-seventh-step-prayers-mugAA 3rd and 7th ******************* Mug$12.992$25.98 Sub Total:$25.98 Shipping:$6.89 Grand Total:$32.87 I have not received this order. I contacted the business via email and they sent the following response.Your ************** order is on its way!Mailing Date:6/1/2023 Est. Delivery:2 days Service:Priority Mail (R)Signature:Not Required Tracking:9405511206203790487601 Shipping label was created but **** has not received the package to be shipped.I am requesting to receive the 2 AA mugs ordered or to receive a refund.

  • Initial Complaint

    Date:04/14/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction was 04/29/2022. I purchased items worth $440.90. I did not receive all of my items , $296.25 worth. With continuous emails sent to Recovery World they said in email they were going to send the missing items. The items were never sent or refunded. They have stopped responding to my emails and phone calls. I would like $296.25 refunded. The order number is *****.

Recovery-World, Inc. is NOT a BBB Accredited Business.

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